Project Coordinator

Pella Windows & Doors of Eastern Iowa•Evansdale, IA

29d•Onsite

About The Position

The Project Coordinator is primarily responsible for coordinating projects in a timely manner. They are responsible for ensuring that each detail in the customer’s order is addressed by accurately purchasing all needed materials for the project. This role works closely with sales teams, order fulfillment teams, and 3rd party providers to achieve and provide excellent customer satisfaction. The ideal candidate must be able to work well in a team environment. Assigned tasks may vary based on business necessity.

Requirements

Works collaboratively with Pella team members and customers
Enjoys working in fast-paced environment with a high sense of urgency
Strong problem-solving skills
Seeks out internal experts and utilizes their knowledge
Adaptable to changing processes and priorities
Focused on details and follow through
Proficiency with Microsoft Office and ability to learn internal software programs and applications
Excellent verbal and written English language skills
Good public relations, public speaking, and customer service skills
Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers
Must display excellent phone and email etiquette
Must be able to present appropriate attitude for the situation when interacting with customers or coworkers
Must be a team player and exhibit a strong desire to learn and promote self-growth
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion
Attention to detail is required
Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines
Must be able to develop trust, respect, and confidence of customers, coworkers and managers
Must present in a clean and neat physical appearance
Must be able to investigate issues and resolve conflict in the best interests of the business and our customers
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s
Ability to perform calculations using units of money, time, measurement, etc.
Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth
Ability to apply basic concepts of algebra, geometry and general business math

Nice To Haves

AA or Technical degree preferred
0-2 year’s customer service, or general business experience preferred
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required