Project Coordinator

Floor Interior Services, Corp•Dothan, AL

About The Position

Floor Interior Services is seeking a highly organized, customer-focused Project Coordinator to coordinate projects among customers, a retail partner, and installers. The role helps ensure projects are completed accurately, efficiently, and with outstanding service. The coordinator communicates with customers and partners, solves problems, and keeps projects moving from start to finish in a fast-paced environment.

Requirements

1–3 years of experience in a project coordination or customer service role.
Strong organizational and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams.
High school diploma or equivalent.
Customer service background.
Valid Florida Driver's License.
Current Forklift Certification or willingness to obtain one.

Nice To Haves

Knowledge of the flooring industry.

Responsibilities

Schedule installations and confirm daily appointments with customers.
Track and monitor installation progress and service calls.
Serve as the first point of contact by phone, email, and text for customers, the retail partner, and installers.
Guide installers in the field to support high-quality project delivery.
Help resolve customer concerns, including conducting site visits when needed.
Document and maintain accurate records of interactions, accounts, and project updates.
Identify customer needs, provide timely solutions, and follow up to ensure satisfaction.
Escalate store or project issues when appropriate.
Deliver service with urgency, professionalism, and attention to detail.