Project Coordinator - JACKS CARE (CCAMPIS)

Stephen F. Austin State University•Main Campus, TX

About The Position

This is a grant-funded professional position coordinating individualized, relationship-based support and case management for parenting students participating in the JACKS CARE initiative, funded through the U.S. Department of Education’s Child Care Access Means Parents in School (CCAMPIS) program. The coordinator assesses participant needs; develops and monitors individualized success plans; connects participants with childcare and institutional, community, and other wraparound resources; and follows up to support student persistence and degree completion. The position works under general supervision, with considerable latitude to use initiative and independent judgment, and reports to the Program Director. Continued employment is contingent on funding.

Requirements

Bachelor’s degree in social work, student affairs, higher education, psychology, or a related field.
Two years of related experience, including case management, student support services, family-support services, or related helping professions supporting individuals experiencing financial, caregiving, or academic barriers.
Knowledge of, or ability to learn, university policies and procedures.
Knowledge of, or ability to learn, higher education student-support systems, community resources, and referral processes.
Skill using computer applications, including spreadsheet, database, and word-processing software.
Service orientation and an active interest in helping people.
Ability to learn office and university-specific software.
Effective oral and written communication skills.
Ability to provide individualized, interpersonal support and case management to students experiencing financial, caregiving, academic, or other barriers.
Ability to establish and maintain effective working relationships with faculty, staff, students, and members of the public.
Ability to work effectively and patiently with students.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to coordinate referrals, maintain communication, and help students navigate institutional and community resources.
Ability to handle confidential information with discretion and accurately prepare and maintain records, files, and reports.
Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
Ability to work evenings, nights, and weekends as necessary.
Successful applicants must be legally able to accept work in the United States; the university is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Experience working in higher education, referral coordination, community-resource navigation, or programs serving students with high levels of need.

Responsibilities

Coordinate individualized, interpersonal support and case management for assigned JACKS CARE participants.
Assess participant needs and work with participants to develop, implement, and monitor individualized success plans.
Connect participants with childcare, institutional, community, and other wraparound service resources based on identified needs.
Maintain communication with participants about referrals, services, barriers, and progress toward identified goals.
Maintain accurate and confidential case-management records, including participant needs, referrals, service utilization, follow-up, and academic progress.
Maintain regular contact with assigned students to support academic progress and assist them toward degree completion.
Collaborate with project staff, university offices, childcare providers, and community partners to coordinate services and address participant needs.
Assist with participant recruitment, onboarding, project activities, workshops, and other student-support programming.
Collect and maintain participant and program information for project tracking, evaluation, continuous improvement, and reporting.
Travel to off-campus locations for meetings and project-related activities as required.
Perform other related duties as assigned.