Project Coordinator - On Demand Maintenance

Loeb Electric•Columbus, OH

13d

About The Position

The Project Coordinator – On Demand Maintenance coordinates assigned work orders, customer requests, service programs, and small-scale projects from initiation through completion. This is a development position between Project Administrator and Associate Project Manager, with increasing independence in coordinating work across customers, contractors, and internal teams; managing work through the service lifecycle; resolving operational obstacles; supporting customer communication and service delivery; and developing expertise in assigned accounts and programs. The role is expected to coordinate and advance work independently while developing skills for future project management responsibilities. It supports national projects and emphasizes customer outcomes, operational execution, accurate documentation, workflow progression, and preparation for future ownership of customer accounts and operational responsibilities.

Requirements

Strong organizational and problem-solving skills.
Ability to coordinate multiple priorities in a fast-paced environment.
Excellent communication and relationship-building skills.
Ability to manage work independently while seeking support when needed.
Strong attention to detail and commitment to data accuracy.
Customer-focused mindset and commitment to service excellence.
Proficiency with Microsoft Office, Smartsheet, and related business systems.
Desire to develop project management, customer management, and operational leadership skills.
Minimum 1 year of project administration, customer service, facilities maintenance, construction coordination, or related experience.
Experience working with multiple priorities and deadlines.

Nice To Haves

Associate degree or equivalent experience preferred.
Experience supporting customer-facing operations.
Facilities maintenance, construction, electrical, or service industry experience.

Responsibilities

Coordinate assigned work orders and small-scale projects through completion.
Monitor progress against customer requirements, SLAs, and internal expectations, including work order status, aging, and pending actions.
Coordinate scheduling, contractor engagement, documentation collection, and closeout activities.
Identify and address routine workflow obstacles; escalate significant risks or delays as appropriate.
Serve as a point of contact for assigned work orders, projects, and customer requests.
Provide proactive status updates and coordinate timely follow-up with customers, contractors, and internal stakeholders.
Maintain accurate project and work order data across Smartsheet, SamPro, customer portals, and supporting systems.
Collect, review, and properly store required documentation; support closeout, invoicing readiness, and audit preparation.
Monitor data quality, completeness, and accuracy, and follow documented procedures and workflow requirements.
Identify workflow bottlenecks, recommend solutions, and support resolution of scheduling, documentation, material, and contractor-related issues.
Coordinate activities across multiple teams and stakeholders, recognize escalation triggers, and communicate risks proactively.
Support continuous improvement initiatives within assigned programs.
Develop knowledge of assigned customer programs, service requirements, account KPIs, and performance expectations.
Participate in account reviews and operational discussions when appropriate.
Support Associate Project Managers and Program Managers with program-level initiatives and prepare for future account ownership.