Project Coordinator

Illumia, LLC • Alpharetta, GA

3d • $64,000 - $100,000

About The Position

The Program Manager, Campus Commerce Operations, supports business operations across Illumia’s campus commerce portfolio. The role serves as an operational point of contact across program management, product and pricing administration, and cross-functional coordination. It ensures accurate settlement and reconciliation across off-campus and vending programs, maintains product and pricing master data in Microsoft Dynamics 365 (D365), and supports information flow between supply chain and business leaders.

The position works closely with clients, merchants, vendors, and transaction partners, and collaborates internally with the Support team, supply chain, product and pricing stakeholders, and business leaders. It coordinates operational work and supports launches of new programs and partnerships as the portfolio expands.

The role also analyzes transaction data, identifies opportunities, and proposes and implements improvements to processes, policies, and product features. The position is classified as exempt under the Fair Labor Standards Act and applicable state wage-and-hour laws.

Requirements

• Bachelor’s degree.
• At least three years of relevant work experience.
• Demonstrated business and financial analysis skills and technical understanding.
• Demonstrated customer service skills.
• Demonstrated prior client management experience.
• Excellent organizational, problem-solving, project management, and communication skills.
• Self-motivated and proactive work ethic; goal-oriented and a strong team player.
• Proficiency in Microsoft Office Suite and CRM tools.

Nice To Haves

• Business or Finance emphasis in the bachelor’s degree.
• Experience developing and delivering trainings.
• Experience developing university relationships.
• Operations experience in higher education or financial services.
• Experience working in an ERP system, preferably Microsoft Dynamics 365, including product/item and pricing data management.
• Familiarity with supply chain or inventory operations and cross-functional coordination.

Responsibilities

• Validate successful settlement processing for off-campus programs and API transaction partnerships.
• Resolve reconciliation questions for clients, merchants, vendors, and partners; respond to written inquiries and escalate them when necessary.
• Lead daily case resolution with the Support team and drive client and support cases to closure.
• Process onboarding of new merchant locations for off-campus and vending programs.
• Own knowledge-base documentation for off-campus and vending programs and lead meetings with clients, merchants, vendors, and partners.
• Manage and improve the online reporting portal and communication tools and strategy to support client satisfaction.
• Launch operations for new programs and partnerships.
• Create, maintain, and manage part-number and product records in Microsoft Dynamics 365 across the campus commerce portfolio.
• Process and validate price changes in D365, coordinating with business leaders to ensure accurate, timely updates.
• Audit product and pricing records, maintain data integrity, and resolve discrepancies.
• Relay relevant availability, fulfillment, and operational updates between the supply chain team and business leaders.
• Support alignment among operations, supply chain, and business leadership.
• Collect, organize, and interpret transaction data to identify opportunities in current and proposed programs.
• Propose, develop, and implement data-driven improvements to processes, policies, and product features, and complete audit and benchmarking projects.

Benefits

• Flexible time off, including paid holidays and volunteer time.
• Health, dental, and vision insurance plans starting on the first day of employment.
• Employee assistance program.
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability insurance.
• Flexible spending account or health savings account.
• Matched 401(k).
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level