Project Coordinator 9.26

Kawi Energy Group Corp•Secaucus, NJ

3d•Hybrid

About The Position

This role requires an individual with strong interpersonal and organizational skills to work in an office environment. This position is the key interface for customers and program Trade Ally’s to interface with utility energy efficiency programs.

Requirements

Excellent communication (both verbal and written), customer service and phone skills, organization, grammar, and spelling skills.
Must be able to prioritize and work both independently and as part of a team.
Ability to work well under pressure in time-critical situations, be productive and self-motivated during slow periods.
Intermediate experience in MS Word, Excel, PowerPoint, and Access
Bilingual (English/Spanish)
Minimum of 7 years’ experience in administrative services
Associates degree from an accredited college in a related discipline, or equivalent experience
Must be a New Jersey Resident and reside in New Jersey.

Nice To Haves

Customer-centric mindset
2+ years of relevant experience
Enthusiastic about making a difference.
Love collaborating and working with people.
Great oral and written communication skills (talking and listening)
Adaptive learner who is eager to improve professional skills.
Ability to actively listen and take initiative to seek actionable solutions to customer goals.
Flexible with the capacity to thrive in a high-change business environment.
An action-oriented and results-driven individual who likes to be the one-stop solution or advisor for customers.
Experience in inside/outside sales or appointment setting is a plus

Responsibilities

Actively listen to customer needs and goals and appropriately describe and promote the program that meets the customer’s goal.
Work with pre-qualified leads to generate and schedule appointments where appropriate.
Assist customers and contractors with the application processes for market-based programs.
Perform a desk-top eligibility review and aid building decision makers in identifying next steps.
Refer callers directly to appropriate team members when it is clear they are the next step in the process.
Accurately log all calls in CRM so team has access to the latest interaction with building.
Complete all commitments offered to customers in a timely manner, i.e. call backs, application referral, email responses, etc.
Identify and resolve customer issues with professionalism and with the collaboration of cross-functional team members as appropriate.
Perform the assigned duties with minimal supervision but also work in a team problem solving environment.
Follow all policies and guidelines set by company.
Maintain confidentiality regarding company and participant information.

Benefits

Criminal court/history records search for the past seven (7) years at the county/counties of residence, state(s) of residence and federal (or outside of US equivalent) levels for felony and misdemeanor
Verification of social security number death master search or equivalent verification if outside the United States (country specific) with address history
Motor vehicle records search for violations over the past seven (7) years
Multi-state sex offender registry search
Government (Terrorist) Watch Lists
Employment verification (last seven years)
Education verification (highest degree)
Professional license and/or certification verification (if applicable to position requirements)
Credit profile, including Bankruptcy & Liens
Media search
Non-DOT 4 panel drug test.