Project Coordinator (TCHATT)

UT Health San Antonio•San Antonio, TX

3d•Hybrid

About The Position

Under general supervision, the Project Coordinator works within a multidisciplinary team providing clinical care to community child, adolescent, and adult outpatients with serious mental illness, substance use disorder, and other co-morbid conditions. This grant-funded position is sponsored by the Texas Child Mental Health Care Consortium (TCMHCC), which was created to leverage the expertise and capacity of health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system for children and adolescents in Texas. The role supports TCHATT (Texas Child Health Access Through Telemedicine), an initiative that partners with school districts to provide mental and behavioral health care access to students across Texas. The position is hybrid, working remotely and/or on campus. Candidates must live in San Antonio, Texas, to be considered, as in-person training and occasional required meetings are part of the role.

Requirements

General program knowledge to plan, organize, and control resources, procedures, and timing for an administrative or business process.
Solid organizational skills, including coordination, multitasking, and time management.
Strong verbal, written, and interpersonal communication skills.
Extensive knowledge of common Microsoft Office software, including Word, Excel, PowerPoint, MS-Project, and Outlook.
Strong focus on quality assurance, attention to detail, and ability to apply protocols.
Ability to work independently to collect, research, and organize data.
Strong problem-solving skills and ability to meet deadlines.
Time-management and leadership skills.
Bachelor’s degree in a related field.
Three years of directly related experience.
CPR certification.
Must live in San Antonio, Texas, for training and occasional required meetings.

Responsibilities

Handle and answer external and internal phone calls, transferring calls to the appropriate departments.
Manage clinic appointments according to providers’ schedules and protocols.
Triage calls and medication/refill requests, facilitate patient needs, and document all communications in the EMR system.
Perform data entry.
Maintain regular contact with assigned patients to monitor responses to services and identify problem areas.
Provide crisis interventions as needed.
Oversee workflow, schedule assignments, evaluate project progress, and report status to management and stakeholders.
Create project plans and timelines to ensure adherence to established guidelines and administration according to protocol.
Coordinate and organize project activities, including training and data management.
Track progress and identify and resolve obstacles.
Provide status updates on project and assigned-task progress.
Ensure effective preparation and delivery of projects and meetings, and produce necessary documentation.
Serve as project liaison between departments and stakeholders.
Participate in project design meetings and propose improvements when necessary.
Perform other duties as assigned.