Lansing, MI - IT - CSS - EPMO - EPMO - CSS - Project Coordinator

TekWissen•Lansing, MI

1d•Hybrid

About The Position

The State of Michigan is seeking a Project Coordinator to support the Project Management Office serving the Center for Shared Solutions (CSS) Call Center Support division. As part of the DTMB Enterprise Portfolio Management Office (EPMO), the coordinator will work closely with Project Managers and MiECC leadership to support successful delivery of Call Center Solutions. The role supports multiple IT project deployments in a fast-paced hybrid work environment and requires strong communication, follow-up, and formal IT project management skills. The position is hybrid, with onsite work required from the first day. The posting states that the resource will be onsite two days per week and also describes an expected schedule of two to three days in the office, with remaining days worked remotely. Remote-only work is not available. Candidates must reside within 90 miles of Lansing, Michigan at the time of submission. The assignment is for one or more years, with the intent to extend based on business needs.

Requirements

At least 2 years of experience working as a Project Coordinator.
Associate degree required.
Experience working with call center technologies and call center support.
Clear and concise written and verbal communication skills.
Must reside within 90 miles of Lansing, Michigan at the time of submission.
Must be able to work a hybrid schedule onsite from the first day; remote-only work is not available.

Nice To Haves

Previous CX1 experience.
Project management certifications.
Prior experience with call center technologies and call center support.

Responsibilities

Assist Project Managers with the preparation of project schedules, assignment of resources, and management of budgets using the State of Michigan's Clarity project portfolio management tool.
Prepare presentation materials for executives, managers, and project team members.
Monitor, control, and communicate project progress by managing cost, schedule, scope, resources, quality, and risks.
Provide clear, timely, and accurate communications to stakeholders, particularly project sponsors, project team members, and Project Managers.
Foster collaboration and participation between technical and business teams, obtaining consensus and commitment.
Work with project team members to develop and maintain SUITE Project Management Methodology deliverables throughout the project lifecycle, including project charters, schedules, budgets, communication plans, status reports, risk and issue management plans, change requests, and project closedown summaries.
Ensure projects adhere to the SUITE Project Management Methodology and System Engineering Methodology, including timely transitions through project lifecycle stages and phases.
Facilitate and enforce the change management process when a project deviates from approved scope, schedule, or budget; ensure change requests receive appropriate approval before action is taken or information is updated.
Create Corrective Action Plans when necessary for projects in yellow or red status.
Understand project benefits and assess the impact of change requests on benefits business cases.
Ensure related project artifacts are updated.