Project Coordinator, Venues - Gaylord National Resort & Covention Center

Encore Global•Oxon Hill, MD

13d

About The Position

The Project Coordinator, Venues plans and executes small events or portions of large events, ensuring successful and profitable delivery by following Encore’s Production Process and Technical Standards. The coordinator partners with sales and operations teams to deliver event execution plans and reports to a designated Venue Operations lead (DET / DOO). The role includes preparing event schedules and plans, supporting client communication, reviewing sales documents, coordinating event execution and billing changes, assisting crews with equipment when qualified, mentoring team members, and supporting operational administration and training. Work may take place in a hotel/convention center and office environment. Hotel work involves moderate exposure to outdoor temperatures, dirt, sand, or dust; conditions range from moderately quiet to noisy. Team members use high-end audio-visual equipment and electrical components and may be exposed to heights using lifts and ladders. Work may occur at multiple hotel locations. Hours may be irregular and include on-call status, days, evenings, weekends, and holidays. Appearance guidelines apply.

Requirements

High school diploma.
At least 3 years of technical experience in the event technology or broadcast industry.
Strong written and oral communication skills.
Strong technical background.
Strong client relationship skills.
Operational logistics experience.
Ability to work well under pressure.
Ability to multitask.
MS Office experience.
Ability to meet the listed physical demands, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

At least 2 years of administrative and customer service experience.
Ability to read technical diagrams.

Responsibilities

Prepare and communicate production and labor schedules, sub-rental requirements, project scope, execution plans, and individual responsibilities to lead crewmembers, vendors, and the venue.
Attend client meetings, create and maintain organized show files, and respond to client concerns, questions, and problems.
Review sales documents to confirm equipment and technical positions meet client needs.
Communicate event execution plans and on-site changes, including billing, production schedules, and client requests.
Review necessary information with crew leads to support successful and profitable events.
Operate equipment and assist the crew as necessary and qualified.
Mentor Encore Team Members on event execution and best practices to improve local knowledge and market experience.
Assist Venue Operations leaders with completion and analysis of the EPT tool for events as necessary.
Process post-event items, including reviewing timesheets, processing invoices promptly, and completing post-show reporting.
Work with Venue Operations leaders to identify training opportunities for onsite and regional workforce.