Project Coordinator PMO

Connection•Merrimack, NH

6d•$24 - $30

About The Position

The Project Coordinator coordinates project tasks involving customers, partners, and project team members. Follows up on outstanding tasks and updates in required systems. The Project Coordinator communicates with customers and third-party field resources. The Project Coordinator captures various status elements, customer acceptance forms and any additional project deliverables. The Project Coordinator also reviews statements of work and work orders for completion criteria and completes the necessary tasks to enable project billing.

Requirements

Intermediate working knowledge of Microsoft Excel, Word and Project
Solid time management and organizational skills to meet service delivery targets
Demonstrated ability to prioritize and multitask in a fluid fast paced environment
Self-starter, capable of providing project oversight from beginning to end
Working knowledge of customer service with ability to provide excellent support
Excellent written and verbal communication skills
Self-motivated with ability to work independently and desire to provide excellent project and customer support
Collaborator with ability to perform as an integral part of a team
Problem solver with ability to resolve issues timely
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Competency with standard project management tools is preferred
At least one (1) year of experience working in the IT Professional Services industry is desired

Responsibilities

Coordinates non-complex projects which are short in duration and do not require detailed planning, using a predefined methodology for small projects to successfully deliver project outcomes.
Directly engages, schedules and follows up with service partners for smaller project work.
Coordinates tasks with customers, service partners, and project teams through instant messaging, email and phone. Includes issue recording, troubleshooting, and escalation.
Ensures completion of requirements including customer acceptance, billing and reporting.
Ensures compliance with existing policies and procedures in regards to processing service engagements and ensuring all tasks, billing and renewals are completed timely.
Assists project managers with project management duties.
Captures and publishes project status meeting minutes.
Creates project management artifacts.
Updates SOPs and completes other administrative project tasks.
Reviews Statements of Work for proper signature execution and for system set up to manage and track projects.
Obtains partner invoices for billing.
Assists with data collection and concatenation of weekly project portfolio information.