Project Coordinator I

Aston Carter•Seattle, WA

2d•Remote

About The Position

The Project Coordinator I role supports a fast-paced project team by coordinating the full lifecycle of member projects, delivering a personalized and creative experience while ensuring high levels of customer satisfaction. You will communicate extensively via phone and email, use multiple software tools to manage and monitor customer accounts, and collaborate closely with internal teams to deliver high-quality outcomes on time. This position combines project coordination, customer support, and operational auditing responsibilities, requiring strong ownership, sound judgment, and the ability to manage a high-volume portfolio of partners and tasks within defined timelines.

Requirements

Associate’s degree.
At least 2 years of experience in a corporate setting.
Customer service or customer support experience, ideally in a high-volume environment.
Experience working with high-volume processes and managing multiple tasks or projects simultaneously.
Working knowledge of Microsoft Office applications, including Excel and Outlook.
Experience providing customer support internally in a corporate environment.
Demonstrated ability to manage a portfolio of customers or partners and juggle multiple priorities within defined timeframes.
Strong ownership mindset, including the ability to own communication, deadlines, and escalation when timelines are at risk.
Ability to meet team SLAs, performance goals, and quality metrics.
Excellent oral and written communication skills, with the ability to communicate clearly and professionally with customers, sellers, and internal stakeholders.
Strong organizational and follow-up skills, with the ability to prioritize effectively in a fast-paced environment.
Research and analytical skills to review policies, analyze account data, and verify contract and revenue information.
Customer support skills, including problem solving, de-escalation, and solution-oriented communication.
Sales support or customer-facing business support experience.
Project coordination or project management experience in a corporate or tech environment.
Ability to work weekends and overtime as required.
Authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor’s degree preferred.
Aptitude to quickly learn new systems and software tools.
Experience in both operations and working directly with customers or seller partners.
Experience in a corporate or technology environment, including startups, with exposure to customer-facing or partner-facing roles.
Good business acumen and the ability to make sound judgments in customer and partner interactions.
Experience managing a portfolio of customers or partners where multiple deadlines and deliverables must be balanced.
Familiarity with ticketing systems for handling customer or seller support requests.
Demonstrated bias for action and strong sense of ownership in previous roles.
Experience initiating or contributing to process improvement projects.
Comfort working with leadership principles such as diving deep into details, earning trust, customer obsession, and insisting on the highest standards.

Responsibilities

Coordinate the entire lifecycle of member projects, from initial engagement through completion, ensuring a personalized and creative experience for each member.
Provide stellar customer satisfaction at all times through timely, professional, and solution-oriented phone and email communication.
Partner with publishing and other internal teams to ensure members are enrolled in the appropriate service packages and receive the correct level of support.
Work closely with cross-functional departments to ensure high-quality deliverables are produced and delivered within agreed timelines.
Use a wide variety of software systems, including Microsoft Office and other internal tools, to navigate, manage, and update customer accounts.
Proactively monitor customer and partner accounts to anticipate potential issues, address risks early, and prevent problems before they occur.
Manage a portfolio of seller partners, including coordinating timelines, tracking progress, and balancing multiple concurrent priorities within defined timeframes.
Own and perform SCB audits for a portfolio of 60+ partners as a key input to seller pay, ensuring contract and revenue information is accurate and complete.
Review and verify contract information with partners, follow up persistently to obtain necessary data, and escalate issues promptly when deadlines are at risk.
Provide seller support on CSI-owned incentives via a ticketing system, resolving inquiries and coordinating with Tier 2 resources when needed.
Own communication with partners, sellers, and internal stakeholders, clearly setting expectations, managing deadlines, and escalating issues when required.
Meet or exceed team service level agreements (SLAs), performance targets, and quality metrics by maintaining high standards and consistent execution.
Initiate and participate in process improvement projects within the department, driving initiatives from conception through completion.
Organize and structure your workday effectively to prioritize tasks, meet deadlines, and manage a high volume of projects and partner interactions.
Demonstrate strong judgment in customer-facing interactions, making informed decisions that balance customer needs, business requirements, and internal policies.
Apply leadership principles such as diving deep into data and details, earning trust with partners and colleagues, maintaining customer obsession, and insisting on the highest standards in all deliverables.