Project Coordinator I

One Workplace•San Jose, CA

2d•Onsite

About The Position

We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 100 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the West Coast's premier universities and medical facilities, we design insightful workspaces with the latest technology to provide our clients with an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions have helped us expand our footprint, and now it is time to expand our team. One Workplace is committed to the development of empathetic leaders, diversification of talent, and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Requirements

Associates Degree or higher from an accredited college or university is preferred; equivalent prior professional experience will be considered in lieu of a degree.
Two to five years of customer service experience, preferably within an office environment or account management setting.
Prior experience working with client ticketing systems and inventory management systems is a significant plus.
Capable of quickly learning furniture system parts, assembly procedures, and the ability to read and understand furniture floor plans.
Strong verbal and written communication skills for professional customer and stakeholder interactions.
Must be extremely organized with excellent time management skills and a strong attention to detail.
Proven ability to analyze situations, problem-solve, and make decisions with minimal guidance.
Proficient in office productivity applications, including Google Workspace (formerly Google Suite Apps) and other relevant tools like Microsoft Office and Smartsheets.
Must be agile, comfortable with ambiguity, and possess a strong sense of urgency to address client needs.
Ability to provide excellent customer service and foster strong internal and external relationships on a daily basis.
Ability to be proactive, work both independently and in a collaborative team environment.

Responsibilities

Serve as the first point of contact, intake, and manage all customer furniture requests using the client's ticketing systems.
Communicate professionally and promptly via ticketing, email, phone, and Google Chat, documenting all scheduling milestones to meet team Key Performance Indicators (KPIs).
Assign and schedule internal and external teams for execution, coordinating the installation and removal of furniture. This often requires scheduling work outside of the client's standard operating times.
Maintain accurate on-site and warehouse furniture inventories.
Conduct site surveys and report detailed furniture audit data.
Support inventory furniture specification to meet outlined client requirements.
Proactively identify and resolve a range of requests, providing resources and solutions amidst ambiguity to ensure customer satisfaction.
Professionally identify and expedite high-level or escalated requests with a strong sense of urgency.
Gather, document, and report details to reflect furniture modifications and status changes within the client's asset management and as-built drawing catalog.
Work collaboratively with internal Design and Project Management teams, as well as external stakeholders, to ensure the successful and daily completion of all project tasks.
Complete client requests involving specialty items or tasks that fall outside of the normal scope of work as needed.