Project Coordinator EBS
About The Position
Coordinate material installations between customers and Installers. Provide excellent customer service while communicating with customers over the phone and in writing. Act as a liaison between multiple parties to bring an installation to completion. Collaborate with installers, estimators, and other company personnel to create a positive experience for customers. Review customer contracts for accuracy. Schedule installations with customers and assign installers to perform installation. Maintain installer calendars through the system. Prepare necessary paperwork. Keep detailed notes from beginning to end of installation. Transfer materials from location to location as needed for installations. Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed. Follow up with Purchasing where applicable when waiting on material to arrive for scheduled install date. Confirm install completion with installers, adjust JSTAT’s to ensure Accounting collect balance due from customers. Handle customer concerns, repairs, claims as necessary.
Requirements
- High School Diploma, GED, or equivalent
- Customer Service Experience
- Experience in scheduling or event planning
- Google Suite or Microsoft Office
- Computer literate
- Able to work independently
- Natural problem solver
Nice To Haves
- Rollmaster experience
Responsibilities
- Coordinate material installations between customers and Installers.
- Provide excellent customer service while communicating with customers over the phone and in writing.
- Act as a liaison between multiple parties to bring an installation to completion.
- Collaborate with installers, estimators, and other company personnel to create a positive experience for customers.
- Review customer contracts for accuracy.
- Schedule installations with customers and assign installers to perform installation.
- Maintain installer calendars through the system.
- Prepare necessary paperwork.
- Keep detailed notes from beginning to end of installation.
- Transfer materials from location to location as needed for installations.
- Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed.
- Follow up with Purchasing where applicable when waiting on material to arrive for scheduled install date.
- Confirm install completion with installers, adjust JSTAT’s to ensure Accounting collect balance due from customers.
- Handle customer concerns, repairs, claims as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
