Project Coordinator / CX Support

Lyrical Security • Area A (Ocean Falls/Outer Coast), BC

22h • CA$65,000 - CA$80,000 • Remote

About The Position

Lyrical Security is hiring a Project Coordinator / Client Experience “CX” Support. This is a hybrid role that sits across both their PMO and Customer Success functions. This is a growth-oriented, client-facing position for someone who thrives on structure, takes pride in follow-through, and is enthusiastic about building a career in project and client operations. This job posting is for an existing vacancy currently available for immediate hire. In this role, you will support the delivery of cybersecurity professional services across a portfolio of clients. You will attend and run coordination meetings, keep subject matter expertise “SME”s and internal teams on track, manage deliverables and timelines, build client-facing decks and status reports, and maintain the tools and documentation that keep projects moving. A cybersecurity background is highly preferred but not mandatory. However, strong delivery discipline and professionalism are. This role begins as a hybrid position split between the project management office “PMO” and Client Experience. Over time, as the team structure evolves, it is intended to transition into a dedicated full-time PMO focus; making this an exciting opportunity for someone looking to grow within a maturing project management function.

Requirements

• 1-3 years of experience in project coordination, client-facing operations, or a similar role
• Comfortable attending and running client-facing meetings. Is organized, professional/comfortable with executive presence and clear
• Exceptional organizational skills with the ability to manage multiple concurrent tasks and deadlines
• Strong written and verbal communication e.g. comfortable supporting executive level presence
• Proactive, deadline-driven, and able to identify when something needs to escalate
• Comfortable working independently in a fully remote environment

Nice To Haves

• Experience with project management or CRM tools (ClickUp, HubSpot, SharePoint, or similar)
• Familiarity with professional services delivery environments
• Exposure to project management methodologies (waterfall, agile, or hybrid)
• Cybersecurity background

Responsibilities

• Attend client meetings as PMO representative and participates as the note-taker, coordinator, capturing action items, owners, and next steps in real time
• Lead coordination calls, kickoffs, status checks, and scheduling syncs with professionalism and structure
• Keep SMEs and internal resources on track against deliverable deadlines; flag delays proactively
• Communicate status updates to clients and internal stakeholders clearly and on schedule
• Manage client expectations during the coordination and delivery cycle
• Know when to own an issue and when to escalate. Routine coordination is this role’s responsibility; scope, risk, and relationship issues go to the PM or CX Lead
• Perform project intake administration across ClickUp, HubSpot, and Tresorit for portfolio visibility
• Create kickoff decks, status reports, email templates, and other project artifacts from standard templates
• Maintain project documentation, status reports, and the project portfolio list
• Perform Time & Materials reporting for weekly billing cycles across active projects
• Conduct data audits and contribute to PMO metrics and reporting
• Support administration of project management tools and participate in PMO and organizational process improvement initiatives
• Any other tasks assigned.
• Support scheduling and logistics for client touchpoints, Quarterly Business Reviews ‘QBRs’, and health checks
• Pull health score data and support deck preparation for strategic client reviews
• Assist with client communications and follow-ups as directed by the CX Lead/Head of Client Experience
• Contribute to CX coordination workstreams and client-facing materials
• Identify and flag opportunities to CX Lead of areas to expand our service offerings

Benefits

• Comprehensive Healthcare: We cover medical, dental, and extended health services for you and your family at no cost to you.
• Well-Being & Mental Health Support: We care deeply about your well-being and work–life balance. Through our Employee Assistance Program (EAP) and enhanced stress management coverage, you’ll have access to confidential counseling, mental wellness resources, and extra support to help you stay healthy and balanced because taking care of yourself is just as important as the work you do.
• Generous Paid Time Off: Take the time you need with plenty of vacation, personal, and sick days plus all statutory holidays.
• Flexible Health Spending: Personalize your healthcare with a flexible Health Spending Account designed to fit your needs.
• Remote Work, Done Right: Work from the comfort of your home anywhere in Canada. Plus, take advantage of our Work From Abroad policy, which allows you to work from approved international locations for up to 90 days per year.
• Home Office Setup Stipend: Receive a $500 stipend to create your ideal home workspace and hit the ground running from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed