Project Coordinator - Customer Service Representative

Dalcon Electric•San Jose, CA

2d•Onsite

About The Position

Dalcon Electric is hiring a full-time Project Coordinator - Customer Service Representative in San Jose, CA. This is a versatile, high-impact role for someone who enjoys wearing multiple hats and being at the center of daily operations. This role directly impacts customer experience, job success, and team efficiency. The company prioritizes customer service, aiming for an above-and-beyond experience for every project through high-quality repairs, installations, and follow-through, ensuring 100% client satisfaction. They foster a transparent management style, clear expectations, and a team-first, family-oriented atmosphere with a competitive drive.

Requirements

Experience as a Project Coordinator or in a related role
Experience working with PG&E
Experience obtaining city/county permits
Customer service experience preferred
Residential electrical knowledge is a plus
Excellent spelling and grammar
Basic typing and computer skills
Familiarity with Microsoft Word and Excel
Quick learner, organized, professional, and friendly
Strong verbal and written communicator
Positive, can-do attitude with strong time-management skills

Responsibilities

Serve as the liaison for communication and coordination among customers, technicians, and internal teams.
Answer phones and assist customers.
Schedule leads and coordinate service calls.
Dispatch installation and service teams.
Manage the workflow of sold electrical projects from start to finish.
Communicate consistently with clients through project completion.
Coordinate logistics and installation schedules.
Work with city and county permits.
Support PG&E-related coordination.
Monitor project costs and efficiency.
Handle light administrative and office support tasks.
Assist management and help retain clients through excellent service.