Service Project Coordinator

FIDELITY MANUFACTURING•Ocala, FL

20h•Hybrid

About The Position

The Service Project Coordinator plays a key role in supporting field technicians by coordinating operations from both the office and the field. This is a hands-on, working management position that balances administrative responsibilities with active involvement in shop and field operations (approximately 80% office / 20% field). Fidelity Manufacturing is part of the Backup Power Generation industry. We design and build backup power packages, including tanks and enclosures, for healthcare, industrial, and technology-driven customers that require uninterrupted power at all times. Our operations are driven by safety, quality, delivery, and continuous improvement to support critical customer applications.

Requirements

Minimum of three (3) years of experience in project coordination or project management
Proficiency in multiple business applications and ERP systems, with the ability to quickly learn new platforms
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.)
High school diploma or equivalent required
Strong communication skills and computer proficiency, with the ability to clearly convey information across teams
Effective people management skills, with experience leading and supporting staff
Ability to identify issues and implement preventative strategies to minimize risk
Proven ability to build strong working relationships and foster trust across multiple teams
Excellent problem-solving and analytical skills, with strong attention to detail
Ability to collaborate effectively across departments in a team-oriented environment
Customer-focused mindset, consistently prioritizing end-user needs and satisfaction
Results-driven with the ability to meet deadlines in a fast-paced environment

Responsibilities

Collaborate with team members to develop and define project scopes of work
Coordinate and optimize the scheduling of work orders to ensure efficient technician utilization, alignment with financial goals, and on-time project completion for customers
Oversee project progress and performance, ensuring all needs are met while maintaining accurate and timely communication on status updates
Provide day-to-day support to service technicians to ensure efficient job execution
Coordinate and manage company vehicles, tools, and equipment
Oversee inventory, including stocking service vehicles and organizing job materials
Handle logistics for materials, including ordering and shipment coordination
Assist in maintaining shop organization and readiness
Participate in field and shop work as needed to support project completion
Lead project closeout activities, ensuring all financials are reconciled and administrative requirements are completed efficiently and accurately
Promote and enforce adherence to company policies and safety standards, maintaining a safe and compliant work environment on all project sites
Consistently delivers high-quality, accurate, and reliable work while building trust and maintaining strong working relationships across all levels of the organization