Customer Project Coordinator

ABB•New Berlin, WI

21h•Hybrid

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Order Execution Manager. In this role you will be responsible for order management, customer communication, problem resolution, and follow through for the Motion High Power division in New Berlin, ensuring the customer receives great customer service experience. You will be responsible for all activities of the Order to Cash process and work with other internal functions to provide responses to customer requests while also anticipating future needs. The work model for the role is: #LI-Hybrid in New Berlin, WI (In office 1-3 days/week).

Requirements

4+ years of experience in customer care, customer service or customer facing position.
Proficiency with an ERP system, SAP preferred.
Attention to detail and problem-solving abilities.
Strong verbal and written communication abilities.
Positive attitude and customer-oriented approach.
Ability to resolve issues in a timeline manner with the ability to prioritize work.
Candidates must already have work authorization that would permit them to work for ABB in the US.

Nice To Haves

Associate's or Bachelor's degree in technical or business discipline.
Experience with project coordination from order to delivery, coordinating with internal and external parties.
Experience in supporting highly customized technical solutions in a low volume, high mix, manufacturing environment.

Responsibilities

Provide positive customer experience by delivering world class customer care and order management, taking ownership of key accounts
Manage order management related transactions with a high degree of accuracy including but not limited to sales orders, project orders, debit/credit memos, payment disputes, and delivery schedules using SAP, SalesForce, and other tools as required.
Respond to inquiries and demonstrate a sense of urgency when critical issues arise.
Demonstrate ability to influence action across functions as needed to serve the customer.
Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions to serve the customer better
Improve existing customer relationships by forming deep understanding of client requirements and expectations
Create and analyze reports as needed to support customers.
Demonstrate a willingness to understand reports/metrics in support of continuous improvements
Develop creative and proactive solutions to day-to-day and event-based problems.
Engage in solutions to process challenges.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.