Project Coordinator - Custom Solutions Team

Revvity•San Diego, CA

1d•Onsite

About The Position

BioLegend has an exciting new opportunity in our Custom Solutions team for a life science graduate with 1-3 years’ experience in the biotech or pharma industry. The incumbent will handle internal and external project coordination for our custom solutions team and contribute to BioLegend’s mission of providing legendary customer service. They will be accountable for their own project pipeline, from the initial scoping to manufacturing and timely delivery to the customer. The role will involve exposure to all areas of the business as well as being the key contact person for our customers including CRO’s, biopharma, GMP and IVD accounts. There is potential for growth in various directions depending on the individual’s interest and area of specialization. The successful individual will demonstrate high attention to detail, strong problem-solving skills, and ability to stay on top of multiple projects using project and customer management software. They will ensure a smooth flow of business and account for the needs of different stakeholders with a diplomatic touch.

Requirements

BS in Life or Natural Sciences
1-3 years’ experience in R&D/manufacturing in the life sciences industry

Nice To Haves

Knowledge of cell therapy manufacturing is a plus
BS/MS in life sciences
Experience in a lab environment
Experience with CRM software (Salesforce)
Experience with ERP software
Understand common assays like SDS-Page, SEC, and Endotoxin testing (gel clot)

Responsibilities

Qualify incoming leads for custom (GMP, IVD, Bioprocessing) queries from customers and the field team
Track quotes and orders on CRM and ERP systems such as SalesForce and D365
Support customer needs as a priority by ensuring timely responses to emails and phone calls
Pro-actively communicate any changes to project specifications with internal and external teams in a timely manner and document these changes to ensure visibility to internal and external teams
Provide proactive guidance to the custom team to streamline workflow, resolve issues and manage customer priorities
Run weekly reports on custom projects initiated and report status to supervisor with the goal to identify issues or bottlenecks and suggest solutions
Promote a safe and compliant work environment
Other projects or responsibilities as may be required to enable success of projects