Project Coordinator - After Market Solutions

Makino • Mason, OH

25d • Hybrid

About The Position

The Aftermarket Solutions Project Coordinator is an operational support role within the Aftermarket Solutions group. This is a hybrid position working 3 days in office at the corporate office in Mason, OH. The role involves acting as a single point of contact for customers regarding retrofit options and lifecycle services, providing technical consultation, defining project scope, cost, and delivery, and creating formal quotes. The coordinator will also manage project execution, monitor scope creep, adjust schedules and financial considerations, collaborate with internal and external resources, and maintain project records. Additionally, the role includes mediating customer disputes, utilizing the company's enterprise business system, participating in project status and financial meetings, generating new sales opportunities, and contributing to customer satisfaction and continuous improvement efforts.

Requirements

• Experience in developing, organizing, and managing projects end-to-end
• Able to complete multiple assignments running concurrently with attention to detail and a high degree of accuracy
• Ability to prioritize activities considering the influence on short- and long-term relationships with customers and the impact these have on company performance
• Strong interpersonal skills including tact, diplomacy, and customer relations with a professional demeaner while interacting with a broad range of people from technicians to engineers, from senior administration to procurement professionals.
• Demonstrated ability to write clear and concise reports and memoranda.
• Able to make presentations to persuade others to accept a recommendation or provide information and instruction
• Able to effectively communicate both verbally and in written form
• Demonstrated proficiency in accessing, using, and disseminating information stored in large data systems.
• In-depth knowledge of Microsoft Office Suite applications
• Able to sell and promote products and services
• Able to effectively project technical capabilities to customers and front-line service engineers
• Establish and maintain collaborative relationships with internal and external partners

Nice To Haves

• College Degree or equivalent work experience in automation, high technology manufacturing or related business, focused on the administration.

Responsibilities

• Act as a direct and single point of contact with customers seeking solutions regarding retrofit options and lifecycle services
• Provide technical consultation that optimizes the customer buying experience and finds the best solution to their needs
• Define the scope, cost, and delivery of their request
• Create formal quotes to include project scope and itemized descriptions of services, materials, and parts with prices
• Secure the business with verification and acknowledgement of customer Purchase Orders to Quote
• Coordinate project execution including logistics and technical information to make the project successful
• Continuously monitor, identify, and manage jobs that are progressing beyond original scope of work regarding cost, quality, and delivery
• Adjust schedules, targets and financial considerations on each project as needed
• Collaborate with customers, internal and external resources in finding best-fit solutions to reach swift resolution of issues that arise
• Coordinate the implementation of aftermarket solutions activities including responsibility for set-up of RID/Tasks, coordinating any logistics of technicians, materials and parts required for successful project execution
• Perform periodic on-going project review to assure continued alignment between proposal, customer purchase order and deliverables
• Create and maintain project records to include quote worksheets, formal quotes, customer POs, along with any associated communications between internal, external resources and customer
• Mediate and settle any customer disputes regarding price, quality and delivery as required
• Utilize the company enterprise business system, intranet site, and Customer Support database to coordinate the sale, logistics of Goods and Services required for each project
• Participate in recurring project status and departmental financial meetings
• Generate new sales opportunities through lead follow-up, cold calls, and focused marketing efforts
• Attend and provide updates in weekly Customer Support scheduling meetings providing updates to on-going activities and future requirements
• Participate in customer satisfaction feedback analysis and continuous improvement efforts
• Participate in interdepartmental process development as part of continuous improvement efforts

Benefits

• competitive pay
• generous benefits
• ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree