Project Consultant ll, Workforce Management

Trinity Health•Livonia, MI

About The Position

The Project Consultant II serves as an advisor and liaison for strategy implementation and supports operations, projects, programs, and service delivery outcomes. The role plans, implements, coordinates, and evaluates programs and strategic initiatives, working across organizational levels to understand business needs and issues that affect operations and service delivery. It provides expertise in programs and workstreams and supports the Transformational Management Office (TMO). In the workforce management functional role, the consultant leads and improves transformation initiatives that integrate workforce management practices and technology with enterprise program and change management. The position serves as a subject matter expert in UKG Pro WFM and labor optimization, partnering with leaders across ministries to achieve operational, financial, and experience outcomes. It provides advanced technical and analytical coaching on staffing and scheduling practices; maintains, optimizes, and trains users on workforce systems and business intelligence tools; and develops analytical tools, variance analyses, benchmarks, staffing models, budgets, and forecasts. The consultant leads complex projects and programs across operating units and matrixed teams, managing scope, resources, schedules, budgets, risks, issues, communications, and outcomes. The role analyzes qualitative and quantitative information, supports senior leaders with strategic, financial, and operational analyses, develops executive-ready reports and presentations, and provides coaching and informal mentorship. It also develops and delivers workforce management training and standards, and manages day-to-day operations and enhancements of UKG Pro WFM and related systems to support accurate, timely reporting. The position requires travel to Trinity Health sites as needed, approximately 10%–20% of the time. Pay range: $107,767–$177,816.

Requirements

Bachelor’s degree in business, healthcare, information technology, or a related field.
Six to seven or more years of relevant experience in workforce management, business operations, healthcare operations, technology or product solutions, or complex project management.
Five or more years of experience managing complex projects and interfacing with executive leadership.
Experience with business intelligence reporting tools or dashboards, such as Power BI or Tableau.
Strong proficiency with Microsoft Office 365/Suite, including Teams, Outlook, Word, Excel, and PowerPoint, as well as Visio and MS Project.
Experience working with executive leadership and leading or mentoring others, formally or informally.
Ability to manage concurrent projects, changing priorities, deadlines, and unexpected assignments in fast-paced, high-performing, and ambiguous environments.
Ability to learn new systems quickly and teach or coach others effectively.
Proficient knowledge in at least four business operations disciplines and expert-level knowledge in at least two. Disciplines may include project/program management, financial management, contract performance management, process improvement, people leadership, workflow integration, technical and business communications, research/benchmarking, statistical analysis, change leadership, and healthcare administration.
Strong analytical, quantitative, evaluative, and problem-solving skills, including the ability to design and apply data collection, analysis, and reporting methods.
Strong attention to detail and advanced organizational skills, including the ability to research, synthesize information, evaluate evidence, and understand issues thoroughly.
Excellent written and verbal communication skills, including the ability to explain complex or technical concepts to non-technical audiences.
Strong facilitation and presentation capabilities, including the ability to lead meetings, orientations, and events and influence decisions and outcomes.
Strong interpersonal and customer service skills and the ability to build and maintain relationships with leaders, stakeholders, decision-makers, and business owners at all levels.
Ability to maintain confidentiality, honor communication expectations, and appropriately manage sensitive information.
Ability to collaborate effectively in matrixed, shared-leadership environments, both onsite and remotely, while remaining autonomous and adaptable.
Experience developing and managing project budgets, staffing needs, and portions of medium-to-large-scale project plans.
Ability to understand the broader organization, including transformation and PMO/TMO structures and the downstream effects of team performance.
Ability to travel to Trinity Health sites as needed, approximately 10%–20% of the time.

Nice To Haves

Master’s degree.
Healthcare experience.
Lean, Six Sigma, or similar process-improvement experience or certification; Six Sigma Green Belt, Lean Practitioner, and/or Project Management Professional (PMP) preferred.
Experience with advanced analytics or data engineering tools such as Alteryx, Databricks, SAS, SPSS, Snowflake, Microsoft Fabric, or similar platforms.

Responsibilities

Provide consultative support to functional-area leadership on strategy implementation, operational services, and initiatives.
Lead, direct, and oversee workstreams; develop, implement, and manage aligned processes, policies, and procedures.
Provide technical and operational support, resolve issues, recommend actions, and train department members on new and existing technologies and applications.
Manage and implement projects, programs, and initiatives, including planning, workflow mapping, impact analyses, modeling, communications, risk and issue management, status reporting, and stakeholder engagement.
Develop and manage production, communication, and service-delivery plans and workflows to deliver outcomes on time, within scope, and within budget.
Research, compile, synthesize, analyze, and present qualitative and quantitative information, including trends, recommendations, business intelligence, statistical and predictive analyses, and executive-ready reports.
Develop and monitor data analysis, reporting systems, communication tools, and measures of program progress, return on investment, and impact.
Lead complex, multi-factorial program initiatives across operating units and matrixed teams by defining scope, roles, priorities, resources, and sponsorship.
Conduct post-project analysis, maintain risk and issue logs, support project closure, and prepare summaries, presentations, and analytic reports.
Support senior leaders with strategic, financial, and operational analyses, including the development and monitoring of plans, resources, and budgets.
Provide leadership, coaching, and informal mentorship to analysts, peers, and cross-functional team members.
Collaborate across organizational levels, facilitate teams and planning sessions, influence stakeholders, and maintain relationships with leaders, decision-makers, and customers.
Serve as a conceptual and technical subject matter expert on workforce management standards, UKG Pro WFM, and related workforce, financial, and contract labor systems.
Advise and empower clinical and non-clinical managers to optimize staffing to workload demand using historical and forecast data; build staffing grids, models, budgets, and forecasts; and interpret workforce, financial, and UKG Pro WFM reports.
Develop training and education materials and lead large-group, small-group, individual, and train-the-trainer programs.
Manage day-to-day operations and enhancements of UKG Pro WFM and related systems, ensuring the integrity, accuracy, and timeliness of reporting.
Build and implement labor expense budgets, forecasts, and staffing models with clinical, finance, and operations leadership, and prepare analyses of departmental and business-unit performance.
Develop, document, and train colleagues on workforce management standards using industry practices and benchmarking resources.
Maintain working knowledge of applicable laws, regulations, compliance requirements, policies, procedures, and guidelines, and follow honest, ethical, professional, and safe work practices.