Consultant, Workforce Management Analytics

Nationwide Mutual Insurance•Scottsdale, OH

16h•Hybrid

About The Position

The NF Workforce Management Consultant provides analytical and technical leadership within Nationwide Financial’s Workforce Management organization. The role develops forecasting, automation, and optimization solutions to support business growth and transformation, improve forecasting accuracy and workforce efficiency, and strengthen customer journeys and operational resilience. It combines technical expertise with business insight to enable proactive, data-driven decisions and improve service performance. The position supports work-volume and capacity forecasting, capacity modeling, operational scenario planning, and governance, monitoring, and reporting. It is hired on a SuccessFlex basis. The associate must reside within 35 miles of 1000 Yard Street, Grandview, Ohio, and work two days in the office and three days remotely. This role does not qualify for employer-sponsored work authorization, and Nationwide does not participate in the STEM OPT extension program. The broader Consultant role works independently or as part of a team to define, design, develop, deploy, and support business projects. It partners with senior leaders and business clients on transformation plans, process and organizational analysis, risk management, and performance management. The role reports to a Director, is an individual-contributor position with no direct reports, and may lead projects or teams. The working environment is described as a normal office environment; extended hours may be required based on workload, and occasional travel may be required. The position is exempt and not eligible for overtime.

Requirements

Eight or more years of experience planning, designing, and implementing company-wide business transformation initiatives.
Extensive experience in functional, process, information, and data modeling; data management and warehousing; and applications integration.
In-depth experience with process-redesign methods and tools.
Knowledge of standards, methodologies, frameworks, business process management, and technology.
Knowledge of tools, concepts, and techniques, as well as new technologies and developments in the technology industry.
Detailed knowledge of the system development life cycle.
Knowledge of project-management concepts and techniques.
Thorough knowledge of facilitation, performance management, organizational design, and organizational change management.
Ability to lead large or sophisticated projects.
Effective communication skills and the ability to deal with ambiguity.
Ability to work within the stated location requirement: reside within 35 miles of 1000 Yard Street, Grandview, Ohio, and follow a two-days-in-office, three-days-remote schedule.
The position does not qualify for employer-sponsored work authorization; Nationwide does not participate in the STEM OPT extension program.

Nice To Haves

Undergraduate studies in computer science, management information, business, mathematics, or a related field are desired.
Graduate studies are preferred.
Three years of project-management experience is preferred.

Responsibilities

Create, maintain, and continuously improve scalable models that predict operational volumes across business lines.
Compare forecasting models to identify the most effective approach and maintain forecast accuracy and reliability.
Own analytical data solutions, including automated dashboards and model-health alerts for leadership visibility.
Use forecast workload, employee utilization data, attrition, and hiring plans to project net staffing needs.
Design capacity and scenario-planning models to evaluate operational changes.
Collaborate with Finance and Operations to translate model outputs into actionable strategic plans.
Deliver scenario analyses and recommendations to address emerging needs and improve efficiency and service levels.
Maintain governance frameworks for model versioning and documentation.
Generate performance and trend reports for operational and leadership audiences.
Standardize environment configuration to support reproducibility and compliance.
Partner with senior leaders to transform businesses through the strategic application of people, processes, and technology.
Identify complexities, dependencies, and duplications during planning.
Lead or contribute to business process analysis and design, organizational analysis, needs assessments, and cost-benefit analysis.
Develop short- and long-term business transformation plans with functional groups and internal business clients.
Contribute between business customers and systems areas to the development and implementation of business processes and procedures.
Communicate with customers, management, and external sources; identify business-process elements to manage, define performance-success criteria, and report performance cohesively.
Participate in analysis and design of organizational structures, roles, responsibilities, governance, staffing, and sourcing to support business goals and process architecture.
Contribute to execution of business-unit-level change and lead training on relevant business, technological, societal, and environmental trends.
Facilitate evaluation and research of products, procedures, and workflow needs associated with business systems.
Evaluate technological developments and changing business requirements, and recommend systems alternatives or enhancements.
Develop business cases, including obtaining senior-management input, to accomplish business objectives.
Identify, assess, and mitigate risks associated with current and target operating models.
May provide direction, training, and guidance to less experienced staff; assign tasks, set objectives, and monitor progress and results.
May monitor project schedules and costs and develop project plans, work breakdown structures, and desired solution-delivery outcomes.
Perform other responsibilities as assigned.

Benefits

Medical, dental, and vision coverage
Life insurance
Short- and long-term disability coverage
Paid time off, with newly hired associates receiving a minimum of 18 days per full calendar year, prorated quarterly based on hire date
Nine paid holidays
Eight hours of Lifetime paid time off
Eight hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business-casual attire