Project Consultant ll, Workforce Management

Trinity Health•Livonia, MI

1d•$107,767 - $177,816

About The Position

Serves as an advisor and liaison supporting strategy implementation, operations, projects, programs, and service delivery outcomes. Plans, implements, coordinates, and evaluates programs and strategic initiatives, working across organizational levels to understand business needs and operational interdependencies. Provides expertise in workforce management, business operations, and related workstreams. The role provides consultative support to functional-area leaders, leads workstreams, develops and manages operational processes and policies, and serves as a technical resource for issue resolution and implementation. It manages projects and programs of varying complexity, develops delivery plans and workflows, and provides training and guidance on technologies and applications. In the workforce management function, the position leads transformation initiatives integrating workforce practices and technology with enterprise program and change management. It serves as a subject matter expert in UKG Pro WFM and labor optimization; supports staffing and scheduling practices; manages system operations and enhancements; develops analytical tools, variance analyses, staffing models, budgets, and forecasts; and trains colleagues and leaders. The role also conducts operational, financial, statistical, and predictive analyses, supports executive decision-making, and collaborates with leaders and matrixed teams across Trinity Health ministries. Travel to Trinity Health sites is required as needed, approximately 10%–20% of the time.

Requirements

Bachelor’s degree in business, healthcare, information technology, or a related field.
Six to seven or more years of relevant experience in workforce management, business operations, healthcare operations, technology or product solutions, or complex project management.
Five or more years of experience managing complex projects and interfacing with executive leadership.
Experience with business intelligence reporting tools or dashboards, such as Power BI or Tableau.
Strong proficiency with Microsoft Office 365/Suite, including Teams, Outlook, Word, Excel, and PowerPoint; Visio; and MS Project.
Experience working with executive leadership and leading or mentoring others, formally or informally.
Ability to manage concurrent projects, shifting priorities, deadlines, and unexpected assignments in fast-paced, high-performing, and ambiguous environments.
Ability to learn new systems quickly and teach or coach others effectively.
Proficient knowledge of four or more business operations disciplines and supported processes, with expert-level knowledge in at least two disciplines.
Deep analytical, quantitative, evaluative, and problem-solving skills, including the ability to design and apply data collection, analysis, and reporting methods.
Strong attention to detail and advanced organizational skills, including research, synthesis, evidence evaluation, and issue analysis.
Excellent written and verbal communication skills, including the ability to explain complex or technical concepts to nontechnical audiences.
Strong facilitation and presentation skills; ability to lead meetings, orientations, and events and influence decisions and outcomes across diverse stakeholders.
Strong interpersonal and customer service skills and ability to build effective relationships with leaders, stakeholders, decision-makers, and business owners at all levels.
Ability to maintain confidentiality, honor communication expectations, and appropriately manage sensitive information.
Ability to collaborate effectively in matrixed, shared-leadership environments, onsite and remotely, while remaining autonomous and adaptable to changing structures, requirements, and priorities.
Experience developing and managing project budgets, staffing needs, and portions of medium-to-large-scale project plans.
Ability to understand organizational operations, transformation and PMO/TMO structures, and downstream effects of team performance.
Ability to travel to Trinity Health sites as needed, approximately 10%–20% of the time.

Nice To Haves

Master’s degree.
Healthcare experience.
Lean, Six Sigma, or similar process-improvement experience or certification; preference for Six Sigma Green Belt, Lean Practitioner, and/or Project Management Professional (PMP).
Experience with advanced analytics or data engineering tools such as Alteryx, Databricks, SAS, SPSS, Snowflake, Microsoft Fabric, or similar platforms.

Responsibilities

Provide consultative support to functional-area leadership on strategy implementation, operational services, and initiatives.
Lead, direct, and oversee workstreams; develop, implement, manage, communicate, and align processes, policies, and procedures.
Serve as a technical resource for business operations, issue resolution, and recommended actions; facilitate and develop processes and tools.
Provide escalated support, guidance, and training on new and existing technologies and applications, remotely and onsite.
Identify organizational improvements, develop systems to implement changes, and train appropriate staff.
Manage and implement projects, programs, and initiatives; develop production, communications, service delivery plans, and workflows to deliver outcomes on time, within scope, and within budget.
Lead complex project phases, including planning, workflow mapping, impact analyses, modeling, communications, risk and issue management, status reporting, stakeholder communication, and problem resolution.
Manage large, complex, multi-factorial programs across operating units and matrixed teams by defining scope, roles, strategic priorities, resources, and sponsorship.
Conduct post-project analysis, maintain risk and issue logs, support project closure, and prepare executive-ready summaries, presentations, and reports.
Research, compile, synthesize, analyze, and present qualitative and quantitative information to support decisions, policies, processes, operational opportunities, and recommendations.
Develop and monitor data analysis, reporting systems, communication tools, and operational measurements; demonstrate progress, ROI, and impact.
Support senior leaders with strategic, financial, and operational analyses, including plans, resources, and budgets.
Provide leadership, coaching, and informal mentorship to analysts, peers, and cross-functional team members; promote consistent project management practices.
Facilitate teams and planning sessions, influence stakeholders, and maintain effective relationships across organizational levels and functions.
Serve as a conceptual and technical subject matter expert on workforce management standards, UKG Pro WFM, and related workforce, financial, and contract labor systems.
Educate and advise clinical and non-clinical managers on staffing to workload demand; staffing grids and models; budgets and forecasts; variance analyses; and workforce, financial, and UKG Pro WFM reports.
Develop conceptual and technical training materials and lead large-group, small-group, individual, and train-the-trainer education.
Manage day-to-day operations and enhancements of UKG Pro WFM and related systems, ensuring reporting integrity, accuracy, and timeliness.
Build and implement labor expense budgets, forecasts, and staffing models with clinical, finance, and operations leadership; analyze departmental and business-unit performance.
Develop, document, and train colleagues on workforce management standards using industry practices and benchmarking resources.
Maintain working knowledge of applicable laws, regulations, compliance requirements, policies, procedures, and guidelines; uphold ethical, professional, and safe work practices.
Travel to Trinity Health sites as needed, approximately 10%–20% of the time.