Project Consultant I, Workforce Management

Trinity Health•Livonia, MI

1d•$100,205 - $150,307

About The Position

The Project Consultant I serves as an advisor and liaison for strategy implementation and supports operations, projects, programs, and service delivery outcomes. The role plans, implements, coordinates, and evaluates programs and strategic initiatives, working across organizational levels to understand business needs and the issues affecting business operations and service delivery. It provides expertise in programs and workstreams and promotes healthcare operational best practices while optimizing workforce management systems. The role provides advanced technical and analytical coaching to Trinity Health colleagues and leaders on staffing and scheduling best practices. It maintains, optimizes, and supports training on workforce systems, including UKG Pro Workforce Management and business intelligence tools. It develops analytical tools and variance analyses, uses benchmarking to support continuous improvement, and provides analysis and guidance for Transformational Management Office initiatives. The position leads and contributes to projects, develops project plans, tracks deliverables, maps workflows, evaluates impacts, manages risks, and communicates status to stakeholders. It researches and analyzes operational, financial, and workforce data; develops reports, presentations, metrics, and predictive analyses; and makes recommendations to support leadership decisions and performance improvement. It also develops and delivers training, supports workforce and financial reporting, and works with clinical, finance, and operations leaders on labor expense budgets, forecasts, staffing models, and business-unit performance analyses. The role requires a bachelor’s degree in a related field and at least five years of related experience. Travel to Trinity Health sites as needed is required, estimated at 10%–20% of the time. The stated pay range is $100,205–$150,307.

Requirements

Bachelor’s degree in healthcare, business or business administration, information technology, or a related field.
At least five years of work experience in a related field such as workforce management, project management, or business analytics.
At least two years of experience working independently in an autonomous, self-directed manner in frequently changing environments.
Experience with business intelligence reporting tools or dashboards, such as Power BI or Tableau.
Strong proficiency with Microsoft Office 365/Suite, including Windows, Teams, Outlook, Word, Excel, and PowerPoint.
Ability to develop appropriate methods to collect, analyze, and report data.
Advanced analytical, quantitative, evaluative, and problem-solving skills and strong technical aptitude.
Ability to conduct research, apply perspective, and thoroughly understand project issues.
Ability to lead meetings, events, and orientations.
Knowledge of and experience developing and managing project budgets and staffing needs.
Proficient knowledge in at least three business operations disciplines and expert-level knowledge in at least one, such as project/program management, financial management, contract performance management, process improvement, people leadership, workflow integration, technical/business communications, research/benchmarking, statistical analysis, change leadership, or healthcare administration.
Excellent written and verbal communication and interpersonal skills.
Strong facilitation and group-process skills for onsite and remote settings.
Ability to communicate with technical and non-technical leaders and business owners, translating technology needs into business terms.
Ability to develop and maintain collaborative relationships with leaders, stakeholders, and decision makers.
Ability to mentor and coach team members and learn and teach new systems.
Strong attention to detail, organizational skills, and customer service skills.
Ability to support multiple projects, work under pressure, and adapt to changing deadlines, competing priorities, and frequent shifts.
Ability to work in a fast-paced, high-performing environment.
Ability to respect confidential and sensitive information and follow accountability and communication channels.
Comfort operating in an ambiguous, matrixed, collaborative, shared-leadership environment and working autonomously amid changing priorities.
Ability to develop and maintain an understanding of organizational functions and the TMO’s role, and to recognize impacts beyond the TMO.
Ability to travel to Trinity Health sites as needed, approximately 10%–20% of the time.

Nice To Haves

Three or more years of experience managing smaller projects or segments of large, complex projects and interfacing with executive leadership; experience leading small projects or portions of medium-sized projects.
Master’s degree.
Healthcare experience.
Project Management Professional (PMP) certification, Lean practitioner experience, and/or Six Sigma Green Belt; Lean/Six Sigma experience or certification.
Experience with Visio and MS Project.
Experience with advanced analytics or data engineering tools such as Alteryx, Databricks, SAS, SPSS, Snowflake, Microsoft Fabric, or similar platforms.

Responsibilities

Provide consultative support to functional-area leaders on strategy implementation, operational services, and initiatives.
Lead and oversee workstreams and develop, implement, manage, communicate, and align processes, policies, and procedures.
Provide technical support for business operations, issue resolution, recommended actions, and adoption of technologies and applications.
Identify organizational improvements, develop systems to implement changes, and train appropriate staff.
Manage and implement small- to medium-scale projects, programs, and initiatives; develop project plans and ensure timely completion of deliverables.
Develop production, communications, service-delivery plans, and workflows to meet specifications, timelines, and budgets.
Conduct training sessions for groups of varying sizes and backgrounds, including training colleagues to deliver training.
Research and compile information from multiple sources for operational projects, initiatives, policies, and processes.
Analyze and synthesize operational, workforce, and financial data; develop summaries, visualizations, metrics, reports, and recommendations for decision-making.
Develop and monitor data analysis, reporting systems, and communication tools; ensure timely and accurate reporting from workforce and financial systems.
Support project phases with analysis, evaluation, business intelligence, statistical and predictive analyses, and guidance to partners and stakeholders.
Map business workflows, conduct impact analyses and modeling, prepare status reports or communication plans, and keep management and stakeholders informed.
Define scope and requirements for complex initiatives; establish project roles and partnerships; maintain risk and issue logs; conduct post-project analysis and closure activities.
Apply process-improvement techniques to identify operational opportunities, business needs, and gaps, and recommend practical solutions considering processes, workforce, technology, and culture.
Facilitate teams and improvement sessions, and influence stakeholders through leadership, communication, and negotiation.
Assist senior leaders in determining strategic, financial, and operational program impacts and in evaluating costs through budget estimates.
Serve as a conceptual subject matter expert on workforce management standards and a technical subject matter expert on UKG Dimensions and other workforce or financial systems.
Educate and advise clinical and non-clinical managers on staffing optimization, staffing models, budgets, forecasts, variance analyses, and interpretation of workforce, financial, and UKG reports.
Develop comprehensive training materials and lead individual, small-group, and large-group training sessions.
Manage operations, enhancements, and day-to-day functionality of UKG Pro Workforce Management products and other business intelligence applications.
Support and optimize contract labor management system performance.
Build and implement labor expense budgets, forecasts, and staffing models with clinical, finance, and operations leaders.
Prepare operational and financial analyses to assess business-unit performance and profitability.
Maintain working knowledge of applicable laws, regulations, organizational policies, compliance requirements, and safe work practices.