Project Consultant I, Workforce Management

Trinity Health•Livonia, MI

About The Position

Serves as an advisor and liaison to implement strategy and support operations, projects, programs, and service delivery outcomes. Plans, implements, coordinates, and evaluates programs and strategic initiatives, working across organizational levels to understand business needs and the relationships among issues affecting business operations and service delivery. Provides program and workstream expertise while demonstrating Trinity Health’s Mission, Values, Vision, Actions, and Promise. Provides consultation to Trinity Health functional-area leadership on strategy, operational services, and initiatives. Leads workstreams and supports the development, implementation, communication, and management of processes, policies, and procedures. Provides operational guidance, issue resolution, training, and technical support for workforce systems and other applications. Manages small-to-medium projects and supports complex initiatives through project planning, workflow mapping, impact analysis, risk management, stakeholder communication, and project closeout. Researches, compiles, analyzes, and presents operational and financial data to inform decisions, measure performance and ROI, and recommend practical improvements. Uses statistical and predictive analysis, benchmarking, and business intelligence tools to evaluate costs, performance, productivity, and business-unit results. Promotes healthcare operational best practices and optimizes workforce management systems, including UKG Pro WFM/UKG Dimensions and related business intelligence applications. Coaches and trains clinical and non-clinical managers and colleagues on workforce management, staffing and scheduling, budgets, forecasts, variance analysis, and system reporting. Builds and implements labor expense budgets, forecasts, staffing models, and analytical tools in collaboration with clinical, finance, and operations leadership. Travel to Trinity Health sites is required as needed, approximately 10%–20% of the time.

Requirements

Bachelor’s degree in healthcare, business/business administration, information technology, or a related field.
At least five years of work experience in a related field such as workforce management, project management, or business analytics.
At least two years of experience working independently in an autonomous, self-directed manner in frequently changing structures or environments.
Experience with business intelligence reporting tools or dashboards, such as Power BI or Tableau.
Strong proficiency with Microsoft Office 365/Suite, including Windows, Teams, Outlook, Word, Excel, and PowerPoint.
Ability to develop appropriate methods to collect, analyze, and report data.
Advanced analytical, quantitative, evaluative, and problem-solving skills, with strong technical aptitude.
Ability to research, apply perspective, and thoroughly understand project issues.
Ability to lead meetings, events, and orientations.
Knowledge of and experience developing and managing project budgets and staffing needs.
Proficient knowledge in at least three business operations disciplines, with expert-level knowledge in at least one, such as project/program management, financial management, contract performance management, process improvement, people leadership, workflow integration, technical/business communications, research/benchmarking, statistical analysis, change leadership, or healthcare administration.
Excellent written, verbal, and interpersonal communication skills.
Strong facilitation and group-process skills, both onsite and remotely.
Ability to communicate with technical and non-technical leaders and business owners, translating technology needs into business terms.
Ability to develop and maintain collaborative relationships and partnerships with leaders, stakeholders, and decision makers.
Ability to mentor and coach team members and learn and teach new systems.
Strong attention to detail, organizational skills, and customer service skills.
Ability to support multiple projects simultaneously, work under pressure, and adapt to changing deadlines, competing priorities, and frequent shifts.
Ability to work in a fast-paced, high-performing environment and operate autonomously in an ambiguous, matrixed, collaborative, shared-leadership setting.
Ability to handle confidential and sensitive information and honor accountability and communication channels.
Ability to understand organizational functions and the role of the TMO, and recognize impacts beyond the TMO.
Ability to travel to Trinity Health sites as needed, approximately 10%–20% of the time.

Nice To Haves

Three or more years of experience managing smaller projects or segments of large, complex projects and interfacing with executive leadership; experience leading small projects or portions of medium-sized projects.
Master’s degree.
Healthcare experience.
Project Management Professional (PMP) certification, Lean practitioner experience, and/or Six Sigma Green Belt certification; Lean/Six Sigma experience or certification.
Experience with Visio and MS Project.
Experience with advanced analytics or data engineering tools such as Alteryx, Databricks, SAS, SPSS, Snowflake, Microsoft Fabric, or similar platforms.

Responsibilities

Consult with Trinity Health functional-area leadership on strategy, operational services, programs, and initiatives.
Lead, direct, and oversee workstreams; develop, implement, communicate, and manage operational processes, policies, and procedures.
Provide technical and operational support, issue resolution, guidance, and training for workforce systems, technologies, and applications.
Manage small-to-medium projects and contribute to larger initiatives, including project plans, workflows, timelines, deliverables, communications, risks, and project closeout.
Conduct workflow mapping, impact analyses, modeling, and post-project analysis; maintain risk and issue logs and communicate status to stakeholders and management.
Research, compile, analyze, synthesize, and present operational, workforce, and financial data, including trends, metrics, predictive analyses, and recommendations.
Develop and monitor data analysis, reporting systems, dashboards, and communication tools; ensure reporting from workforce and financial systems is accurate and timely.
Use benchmarking and process-improvement techniques to identify operational opportunities, evaluate business needs and gaps, and recommend feasible solutions.
Advise leaders on strategic, financial, and operational program impacts and prepare budget estimates and operational or financial analyses.
Coach and train clinical and non-clinical managers on staffing and scheduling best practices, workload-based staffing, staffing models, budgets, forecasts, variance analyses, and workforce-management reports.
Develop conceptual and technical training materials, lead group and individual training, and train other workforce management staff using train-the-trainer approaches.
Manage operations, enhancements, and day-to-day functionality of UKG Pro Workforce Management products and related business intelligence applications.
Support and optimize contract labor management systems.
Build and implement labor expense budgets, forecasts, and staffing models in collaboration with clinical, finance, and operations leaders.
Prepare operational and financial analyses to assess business-unit performance and profitability.
Maintain knowledge of applicable laws, regulations, compliance requirements, policies, procedures, and guidelines; conduct work ethically and safely.
Travel to Trinity Health sites as needed, approximately 10%–20% of the time.