Project Communications Coordinator-Jacksonville, FL

Keville Enterprises Inc.•Jacksonville, FL

5d•$25 - $40

About The Position

Keville Enterprises, Inc. is hiring a full-time Project Communications Coordinator to work in Jacksonville, Florida. The position supports the day-to-day communication activities for JEA’s Septic Tank Phase Out (STPO) Program. Its purpose is to build public awareness, encourage positive customer engagement, and foster goodwill in the community around JEA utility services, projects, and programs. The coordinator works with community stakeholders, customers, the general public, JEA, and the City of Jacksonville. The role includes investigating and responding to inquiries and complaints, coordinating meetings with eligible property owners, maintaining program information and records, preparing reports, updating website content, and supporting public outreach activities. Assignments may include creating and distributing communications, attending neighborhood or Town Hall meetings, and supporting project teams and commercial services. The position may require work outside regular business hours, including before 8 a.m., after 5 p.m., weekends, and holidays. Work may involve in-person customer meetings, flyer delivery, and project-site visits that require prolonged walking. OSHA 10 certification is a condition of employment. Background checks are required, and pre-employment screening is conducted post-offer.

Requirements

Minimum two-year degree; a degree in Communications or a related field is preferred.
Ability to manage multiple tasks in a detail-oriented, high-volume environment with changing priorities.
Ability to proactively resolve conflicts while maintaining good relationships with internal and external customers.
Ability to operate standard office equipment and use Word, Excel, PowerPoint, Outlook, SharePoint, and Access.
Ability to communicate effectively, orally and in writing.
Ability to perform basic mathematical calculations involving whole numbers, fractions, decimals, percentages, and dollar values as required.
OSHA 10 certification is a condition of employment.
Employees assigned driving duties must have a current, valid driver’s license and a satisfactory driving record under Keville’s driving policy.
Background checks are required; pre-employment screening is conducted post-offer.

Nice To Haves

Three or more years of similar experience providing project communication services.
Three or more years of customer interaction and administrative experience in a professional services industry may substitute for project communication experience.
A degree in Communications or a related field.

Responsibilities

Build trust with strategic community stakeholder groups, customers, and the general public.
Research and resolve customer and community issues and inquiries.
Support JEA and City of Jacksonville process owners on the impacts of timely complaint resolution and suggest process improvements or recommendations.
Schedule and track in-person meetings and review program documents with eligible property owners in the STPO Program.
Research, investigate, gather, and compile information from multiple sources to support the Project Outreach department’s STPO program and communication efforts.
Monitor and maintain STPO program and Project Outreach information in customer information system databases, including SharePoint.
Prepare weekly and monthly reports required for STPO program outreach activities.
File and retrieve records or information using manual or electronic filing systems.
Respond promptly, courteously, and efficiently to customer inquiries, problems, and complaints received by telephone or in writing concerning assigned Project Outreach issues.
Provide notary service for required documents; JEA provides notary training if needed.
Respond to customer questions about completed, ongoing, and future projects by identifying the inquiry and determining an appropriate course of action.
Update STPO program website information and wording as assigned by the Project Outreach Coordinator or Manager.
Create and update reports using Excel and SharePoint as required to support the Project Outreach Manager and Coordinators.
Carry out assigned STPO project communication tasks, including creating and mailing letters and postcards, delivering flyers, and assisting with neighborhood associations or Town Hall meetings.
Perform tasks for STPO project teams and Commercial Services and support assigned Account Executives.
Work outside regular hours, including before 8 a.m., after 5 p.m., weekends, or holidays, when needed.