Project Communications Coordinator-Jacksonville, FL

Keville Enterprises•Jacksonville, FL

3d•Onsite

About The Position

Keville Enterprises, Inc. is hiring a full-time Project Communications Coordinator to work in Jacksonville, Florida. The position supports day-to-day communications for JEA’s Septic Tank Phase Out (STPO) Program, helping raise public awareness and encourage positive customer engagement and goodwill around JEA utility services, projects, and programs. The coordinator builds relationships with community stakeholders, customers, and the public; responds to inquiries and complaints; supports timely issue resolution and process improvements; and coordinates meetings with eligible property owners. The role also researches and maintains program information, prepares outreach reports, updates program website content, and assists with communications such as letters, postcards, flyers, neighborhood association meetings, and Town Hall meetings. Assignments may involve work outside regular hours, including evenings, weekends, and holidays.

Requirements

Minimum two-year degree; a degree in Communications or a related field is preferred.
Three or more years of similar project communications experience is preferred; alternatively, three or more years of customer interaction and administrative experience in a professional services industry may be substituted.
Ability to manage multiple tasks in a detail-oriented, high-volume environment with changing priorities.
Ability to proactively resolve conflicts while maintaining positive relationships with internal and external customers.
Ability to operate standard office equipment and use Word, Excel, PowerPoint, Outlook, SharePoint, and Access.
Ability to communicate effectively, orally and in writing.
Ability to perform basic mathematical calculations involving whole numbers, fractions, decimals, percentages, and dollar values.
Employees assigned driving duties must have a current, valid driver’s license and a satisfactory driving record under Keville’s driving policy.
OSHA 10 certification is a condition of employment.
Background check required; pre-employment screening is post-offer.

Nice To Haves

A degree in Communications or a related field.
Three or more years of similar experience providing project communication services.

Responsibilities

Build trust with strategic community stakeholder groups, customers, and the general public.
Research and resolve customer and community issues and inquiries.
Support JEA and City of Jacksonville process owners on complaint-resolution impacts and suggest process improvements or recommendations.
Schedule and track in-person meetings and review program documents with eligible property owners in the STPO Program.
Research, investigate, gather, and compile information from multiple sources to support STPO program and communication efforts between JEA and the community.
Monitor and maintain STPO program and Project Outreach information in customer information system databases, including SharePoint.
Prepare weekly and monthly reports required for STPO outreach activities.
File and retrieve records or information using manual or electronic filing systems.
Respond promptly and courteously to customer inquiries, problems, and complaints received by telephone or in writing concerning the Project Outreach area, as assigned.
Provide notary services for required documents; JEA training is provided if needed.
Respond to customer questions about completed, ongoing, and future projects by identifying the inquiry and determining an appropriate course of action.
Update STPO program website information and wording as assigned.
Create and update reports using Excel and SharePoint in support of the Project Outreach Manager and Coordinators.
Carry out communications tasks for STPO projects, including creating and mailing letters and postcards, delivering flyers, and assisting with neighborhood associations or Town Hall meetings.
Perform other tasks associated with the STPO project team and assigned Commercial Services or Account Executives.
Be available for assignments outside regular working hours, including before 8 a.m., after 5 p.m., weekends, and holidays, as needed.