Project Co-ordinator

Centific•Redmond, WA

1d•Onsite

About The Position

About Centific Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster. Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets. About Job Role Overview We are seeking a highly organized and people-focused Project Coordinator to support the day-to-day operations of a high-volume onsite research study. In this role, you will operate as the primary onsite coordinator — working independently to manage a continuous flow of participants throughout the day while delivering a seamless and professional experience from check-in to completion. You will work cross-functionally with a small remote team, manage participant logistics, handle sensitive data and payments, and proactively identify and mitigate any operational risks. Success in this role requires someone who is self-sufficient, calm under pressure, and confident making real-time decisions autonomously.

Requirements

2+ years of experience in a project coordination, research operations, event coordination, or client-facing administrative role
Demonstrated customer service experience — comfortable engaging professionally with a high volume of people, resolving concerns on the spot, and consistently delivering a positive, welcoming experience
Experience working with or as part of a remote team — comfortable with async communication tools (e.g., Slack, Teams, email) and able to stay aligned with a distributed team without in-person oversight
Exceptional attention to detail and a strong commitment to data accuracy
Strong interpersonal and communication skills — both written and verbal
Ability to multitask, prioritize, and remain composed in a fast-paced, high-volume environment
Experience managing sensitive information with discretion and professionalism
Proficiency with Microsoft Office Suite (Excel, Outlook, Word) or equivalent tools

Nice To Haves

Background in user research, clinical study coordination, or participant-facing roles
Experience with participant management or CRM systems
Familiarity with consent and compliance workflows
Conflict resolution or de-escalation training or experience

Responsibilities

Greet, check in, and check out study participants in accordance with study protocols
Verify participant eligibility criteria prior to session start
Review and confirm consent forms are completed accurately and on file
Escort participants to the correct study areas and provide clear directions and guidance throughout their visit
Redirect participants and manage unexpected situations calmly and professionally
Serve as the primary onsite point of contact for participants, answering questions and providing real-time support
Communicate proactively and cross-functionally with a remote team spanning research, operations, and scheduling
Keep all stakeholders informed of participant status, schedule changes, and any issues that arise during sessions
Draft and send onsite communications, instructions, and reminders to participants as needed
Maintain meticulous records of participant check-ins, session statuses, consent documentation, and eligibility verification
Track study data accurately using internal systems or spreadsheets, ensuring all entries are complete and up to date
Audit records regularly to identify and correct discrepancies
Process and distribute participant payments and incentives in a timely and accurate manner
Maintain proper documentation of all transactions and resolve payment issues as they arise
Proactively identify and flag operational risks, participant concerns, or protocol deviations to the appropriate team
De-escalate any participant concerns, conflicts, or disruptions professionally and effectively
Escalate unresolved issues promptly to supervisors or relevant stakeholders