IT Co-Ordinator
About The Position
We’re a small, close-knit independent insurance agency looking for someone early in their career who’s ready to roll up their sleeves, learn fast, and grow with us. This is a real opportunity — not a glorified help desk agent. As our IT Coordinator, you’ll be the go-to person for keeping our systems secure, stable, and running smoothly. Day to day that means managing our devices, network, and software — while also supporting the workflows that keep an insurance agency humming: policy management, client servicing, submissions, renewals, and everything in between. You’ll develop a real understanding of how insurance operations work, not just the tech that supports them. As you settle in and grow, there’s a clear path toward taking on more strategic and leadership responsibility — especially as our technology footprint expands.
Requirements
- A degree or coursework in IT, computer science, cybersecurity, information systems, or something related
- A solid foundation in systems, networking, and security concepts
- Some exposure to or genuine curiosity about the insurance industry — you don’t need to know it inside and out, but you should want to learn it
- Curious about AI and how it’s changing the way businesses work — you don’t need to be an expert, just genuinely interested and eager to implement it in our organization
- Reliable, detail-oriented, and someone who follows through
- Good with people - you’ll be supporting a small team that isn’t always tech-savvy
- An eye for processing - you notice when something could work better and you actually do something about it
- Self-motivated and comfortable figuring things out when there isn’t a manual
Responsibilities
- Monitoring and maintaining our data security and integrity — keeping client information safe is non-negotiable
- Manage day-to-day IT: devices, network, software, user accounts, and vendor relationships
- Support and maintain our agency management systems (AMS360 and InsuredMine) — the backbone of how we manage policies, clients, and the sales pipeline
- Troubleshoot issues as they come up — and document fixes so they don’t keep coming up
- Help build and improve internal processes and workflows so the team spends less time on repetitive tasks
- Identify bottlenecks in how we operate and work with leadership to iron them out
- Create and maintain clear documentation so everyone knows how things work — and why
- Support staff when they need tech help — patience and a good attitude go a long way here
- Keep an eye on what’s new in the tech world and flag anything that could be useful for us
Benefits
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
