Project Assistant

AMERICAN Cast Iron Pipe Company • Birmingham, AL

15h • Onsite

About The Position

The Project Assistant plays a pivotal role within our Project Management team, delivering exceptional customer service both directly and indirectly for our AMERICAN Flow Control (AFC) Division. This role involves efficiently handling phone inquiries and providing support to customers. Additionally, responsibilities include preparing sales order acknowledgments, performing word processing tasks, managing mail distribution, processing credit requests, filing documents, handling incoming faxes, updating material return databases, aiding in order entry, and maintaining current customer databases and technical bulletins. Furthermore, the Project Assistant contributes to MSS and AWWA committee work. This position requires strong organizational skills, attention to detail, and the ability to work collaboratively within a dynamic team environment.

Requirements

• Ability to work cooperatively with others in a professional manner to meet deadlines.
• Excellent customer service, interpersonal, and written and verbal communication skills.
• High attention to detail with the ability to maintain accuracy under pressure.
• Proficient in Windows-based business software, including word processing and spreadsheets.

Nice To Haves

• Knowledge of AMERICAN products and applications.
• Customer service experience in a technical environment.
• Extensive training with PC-based spreadsheet and word processing software, such as Microsoft Word and Excel.

Responsibilities

• Handle phone inquiries and provide customer support.
• Prepare sales order acknowledgments.
• Perform word processing tasks.
• Manage mail distribution.
• Process credit requests.
• File documents.
• Handle incoming faxes.
• Update material return databases.
• Aid in order entry.
• Maintain current customer databases and technical bulletins.
• Contribute to MSS and AWWA committee work.

Benefits

• 401(k) Plan
• Profit Sharing
• Bonus Plan
• Eagan Center for Wellness
• Medical, Dental and Supplemental Vision
• Tuition Reimbursement
• Paid Vacation and Holidays
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed