SVN-US10-2026-086 - Project Assistant

IOM•Washington, DC

10d•Onsite

About The Position

The Project Assistant supports and coordinates the Family Reunification Task Force (FRTF) project, which works to reunify parents or guardians separated from their children under the Zero Tolerance policy and to provide temporary legal migratory status to eligible people in the United States. The position is based in Washington, DC, and works under the general supervision of the Senior Programme Officer at the Global Office in Washington, D.C., and the direct supervision of the FRTF Senior Project Assistant. The initial contract duration is five months, with the possibility of extension. The incumbent provides beneficiary case management and support with Parole in Place and employment authorization applications, appointments, documentation, databases, case files, mailings, quality assurance, and reporting. The role also involves coordination with relevant embassies and consulates and USCIS, maintaining confidentiality and professional, impartial interactions, attending relevant meetings and trainings, and undertaking duty travel as needed.

Requirements

Completed secondary education and five years of relevant work experience, or a bachelor's degree and three years of relevant work experience.
Excellent computer skills, including Word, Excel, and Internet use.
Experience conducting interviews with vulnerable populations.
At least two years of experience working as a case worker with migrants.
Experience assisting vulnerable populations in the United States to access services, including support with form submissions.
Knowledge of the migratory context in the United States and Central America.
Attention to detail and ability to organize.
Strong interpersonal and communication skills.
Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds.
Ability to work independently with minimal supervision.
Fluency in spoken and written English and Spanish.

Nice To Haves

A bachelor's degree, preferably in Case Management, Social Services, Social Sciences, or a related field.

Responsibilities

Undertake case management activities for FRTF beneficiaries in assigned areas, including counselling, screening, assistance with programme access, scheduling, or programme integrity.
Interview beneficiaries to explain the FRTF and help them apply for Parole in Place in the United States; collect biographical information, complete forms, enter data, scan, photocopy, attach and file documents, translate documents as needed, and photograph applicants in accordance with SOPs.
Assist with the parole and employment authorization application process and subsequent actions required for parole-in-place status in the United States.
Organize and schedule appointments, including running ad hoc reports, entering and updating schedule data, issuing notifications, and assisting with general logistics as assigned.
Support liaison efforts with relevant embassies and consulates to help ensure applicants have valid identification and proper documentation.
Coordinate with USCIS on biometric collection, providing interpretation, data entry, logistical support, and notifications as assigned.
Assist with case-file management, including creating files and accurately tracking them through the file tracking system as assigned.
Coordinate mailings of PIP, AR-11, and I-765 forms to beneficiaries and USCIS as needed, and record tracking numbers and receipts.
Update the database with accurate beneficiary biographical information and event data.
Conduct quality assurance checks of files and case data as directed by the supervisor.
Provide regular reports on work accomplished.
Undertake duty travel as needed.
Remain professional, impartial, and unbiased in interactions with beneficiaries and colleagues.
Maintain the confidentiality and integrity of information in accordance with IOM Data Protection Principles, the Code of Conduct, donor standards, and applicable control procedures; alert the supervisor to staff non-compliance with SOPs or codes of conduct.
Attend relevant meetings, trainings, and conferences and report back to the office.
Perform other duties as assigned.