VN-US10-2026-088 Movement Operations Associate (Field Support, Airport)

IOM•Los Angeles, CA

9d•Onsite

About The Position

The Movement Operations Associate provides field support primarily at Los Angeles airport for the United States Refugee Admissions Program (USRAP). Under the general supervision of the National Operations Coordinator and the direct supervision of the National Operations Associate, the role supports the safe, dignified, and humane arrival and onward movement of beneficiaries. Work includes meeting and assisting arrivals, coordinating airport procedures and onward transportation, completing administrative and data-quality tasks, and supporting teams of Movement Operations Assistants as required. The position also supports beneficiaries during airport and hotel transfers, accompanies medical cases to hospitals when requested, provides interpretation when needed, and assists with flight-ticket validation, incident reporting, staff training, and operational coordination. The role requires travel as needed and adherence to applicable standard operating procedures, protection standards, confidentiality requirements, and IOM’s Standards of Conduct.

Requirements

A bachelor’s degree in Social Science, International Relations, Regional Studies, or a related field from an accredited academic institution and three years of relevant professional experience; alternatively, a high school diploma and five years of relevant professional experience.
Operational experience at a U.S. port of entry, including a strong understanding of movement workflows and direct coordination with CBP.
Demonstrated knowledge of airline processes and CBP procedures relevant to the arrival and onward movement of IOM-assisted beneficiaries.
Experience in programs with a movement-operations component, particularly resettlement programs.
Experience guiding and leading junior staff members.
Experience communicating with beneficiaries.
Computer/software literacy and good knowledge of Microsoft Office.
Strong interpersonal and communication skills.
Attention to detail and organizational ability.
Self-motivation, objective-driven approach, initiative, and ability to work under pressure with minimum supervision.
Team-leading skills.
Fluency in spoken and written English.
Ability to meet the physical demands of standing, walking, bending, lifting, pushing, and pulling.
Must meet the POE’s badging and security-clearance requirements, including background checks and fingerprinting.
Must reside in the United States; preference is given to candidates who meet local or state residency requirements applicable to POE badging.

Nice To Haves

Prior Movement Operations, transportation-related, and/or management experience is strongly preferred.

Responsibilities

Provide field support primarily at Los Angeles airport, meeting and assisting group and individual beneficiary arrivals, organizing transit and ground transportation, and completing related administrative duties.
Monitor and guide Movement Operations Assistants as required.
Meet beneficiaries at arrival gates and assist with travel documentation, identity and document verification, airport check-in and luggage procedures, immigration, security screening, customs clearance, and onward transportation.
Support beneficiaries with special needs or equipment, escort people to ground transportation or connecting flight gates, confirm flight departures, and send updates through IOM systems as needed.
Communicate with airlines, CBP, and other vendors, coordinating with the supervisor to resolve issues.
Prepare and complete paperwork for domestic transportation and post-arrival formalities, including flight packages, booking sheets, lanyards, and promissory notes; mail travel packets after CBP processing and conduct data-quality checks.
Accompany medical cases requiring immediate assistance to hospitals, remain with them as requested, and ensure hospitalization documents are completed and submitted.
Provide hotel assistance to people in transit, particularly vulnerable individuals, for periods of up to 12 hours, including overnight periods and exceptionally on weekends.
Provide interpretation for arriving migrants during immigration and customs procedures and transfers to flights, ground transportation, hotels, or final destinations.
Certify, update, and validate domestic bookings and air-ticket information in IOM systems; conduct quality checks, report discrepancies, and train staff on validation procedures as needed.
Support day-to-day operational training for new team members as needed.
Prepare and submit incident reports, including lost-luggage claims, and follow up as necessary.
Provide regular work feedback to supervisors and promptly inform them of issues requiring attention.
Apply relevant SOPs, systems, databases, IOM Standards of Conduct, and data-protection rules; maintain confidentiality and alert management to non-compliance.
Undertake duty travel for POE-related meetings or training, or to escort individuals to their final destination.
Uphold RMM Protection Mainstreaming Minimum Standards and maintain professional, impartial, and unbiased conduct; report non-compliance.
Perform other duties as assigned.