VN-US10-2026-088 Movement Operations Associate (Field Support, Airport)

International Organization for Migration•Los Angeles, CA

8d•Onsite

About The Position

The Movement Operations Associate provides field support at Los Angeles airport(s) for the United States Refugee Admissions Program (USRAP). The role supports the safe, dignified, and humane arrival and onward movement of refugees and migrants assisted by IOM, including airport arrival procedures, domestic air and ground transportation, hotel stays, and associated administrative work. The position may also guide Movement Operations Assistants and support training for new team members. The position operates under the general supervision of the National Operations Coordinator and the direct supervision of the National Operations Associate. It is a one-year fixed-term appointment with an initial duration of 12 months. The stated monthly salary is USD 7,346.92. The role involves physical duties such as standing, walking, bending, lifting, pushing, and pulling. Occasional duty travel may be required, as well as support at hotels for up to 12 hours, overnight, and exceptionally on weekends. The associate must meet airport badging and security clearance requirements, including a background check and fingerprinting, and must reside in the United States. Fluency in English is required. The role requires maintaining confidentiality and data integrity, following IOM procedures and conduct standards, and treating migrants and colleagues professionally, impartially, and without bias.

Requirements

Bachelor’s degree in Social Science, International Relations, Regional Studies, or a related field from an accredited academic institution, plus three years of relevant professional experience; or a high school diploma plus five years of relevant professional experience.
Operational experience at a U.S. Port of Entry is required, including a strong understanding of movement workflows and direct coordination with CBP.
Demonstrated knowledge of airline processes and CBP procedures relevant to the arrival and onward movement of IOM-assisted beneficiaries.
Experience working in programs that include movement operations, particularly resettlement programs.
Experience guiding and leading junior staff members.
Experience communicating with beneficiaries.
Computer/software literacy and good knowledge of Microsoft Office.
Strong interpersonal and communication skills, attention to detail, and organizational ability.
Self-motivated and objective-driven, with the ability to use initiative and work under pressure with minimum supervision.
Team-leading skills.
Fluency in written and spoken English.
Must meet the applicable airport badging and security clearance requirements, including a background check and fingerprinting.
Must reside in the United States; local or state residency requirements applicable to airport badging may be preferred.
Must be physically capable of standing, walking, bending, lifting, pushing, and pulling effectively and safely.

Nice To Haves

Prior Movement Operations, transportation-related, and/or management experience is strongly preferred.
Local or state residency that meets airport badging requirements is preferred.

Responsibilities

Meet arriving beneficiaries at airport arrival gates and assist them through arrival procedures, including custody and verification of travel documents, check-in and luggage formalities, immigration, security screening, and customs clearance.
Escort beneficiaries to ground transportation or domestic flight connections, confirm flights have departed, and ensure people with special needs or equipment receive appropriate support.
Organize transit and ground transportation, provide updates through IOM systems, and coordinate with airlines, CBP, vendors, and supervisors to resolve issues.
Prepare and complete paperwork for domestic transportation and post-arrival formalities, including flight packages, domestic booking sheets, lanyards, and promissory notes; mail travel packets after CBP processing.
Conduct quality assurance checks of POE data and domestic bookings or air-ticket information, report discrepancies, and, as needed, train staff on validation and quality assurance procedures.
Accompany medical cases requiring immediate assistance to a hospital, remain with them as requested, and ensure hospitalization documentation is completed and submitted.
Provide assistance to individuals in transit at hotels, particularly vulnerable people, including during extended stays, overnight periods, and exceptionally on weekends; communicate issues to hotel representatives and POE supervisors.
Provide interpretation assistance during immigration and customs procedures and transfers to flights, ground transportation, hotels, or final destinations, as required.
Guide Movement Operations Assistants in field and administrative duties, and support day-to-day operational training for new team members as needed.
Prepare incident reports, including lost-luggage claims, submit them through relevant online systems, and follow up as required.
Provide regular progress feedback to supervisors and promptly raise issues requiring attention.
Apply relevant SOPs, systems, databases, data-protection rules, IOM Standards of Conduct, and RMM Protection Mainstreaming Minimum Standards; maintain confidentiality and report non-compliance.
Undertake duty travel for POE-related meetings or training, or to escort individuals to their final destination, as needed.
Perform other duties as assigned.