Project and Post Sales Coordinator

DMG MORI USA, INC • Hoffman Estates, IL

3h • Onsite

About The Position

This position will provide support to the local DMG MORI Sales & Service Organization to assure a positive customer experience from order placement to the machine installation and acceptance. To perform this job successfully, an individual must be able to perform each essential function satisfactorily and must be able to regularly exercise discretion and independent judgment. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• Bachelor’s Degree from an accredited university
• Proficient Microsoft Word, Excel, and PowerPoint Skills
• Average to expert use of Microsoft Excel and Microsoft Project Manager
• Advanced interpersonal skills
• Ability to work in a fast-paced environment

Nice To Haves

• Previous experience with CRM tools is preferable, but not required
• Previous experience in machine tool industry preferred

Responsibilities

• Constant communications with the Regional Managers, Sales team, Service team, Application team, other internal departments, factories, vendors, logistic companies and customers
• Maintain all backlog utilizing project management software, coordinating tasks with Operations, Sales, Engineering, Product Specialist and Service Teams to ensure customers satisfaction at completion of orders to include LATC Showroom
• Large project coordination utilizing project management software. Communication with Customers, Service, Engineering, Product Specialist, Operations, Factories and Sales. To ensure all necessary tasks are completed on time for successful installations
• Monitor project progress and prepare status reports
• Risk & Issue Management: Identify risks, develop mitigation plans, and solve problems proactively
• Ensure compliance with company policies and project requirements
• Maintain and update project files
• Handle all subcontractor work orders, PO’s and purchasing workflows for 3rd party companies
• Process incoming quotes and orders from our suppliers and direct sales customers (DMQP)
• Order processing (quoting, order entry, PO receiving and invoice processing)
• Developing and mailing correspondence, answering telephones, and filing (customer files, sales orders, invoices).
• Ensuring on time customer payments through sales organization (invoicing, follow ups)
• Other project duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level