Project Administrative Coordinator

Servpro•Denver, CO

About The Position

SERVPRO Denver SE is an industry-leading water, mold, and large-loss fire restoration company that responds to property damage emergencies affecting businesses and homes. The Project Administrative Coordinator (PAC) owns the administrative lifecycle of assigned restoration projects, from initial assignment through final billing and closeout. The role maintains accurate project information and documentation, coordinates with Intake, Project Managers, and field teams, and helps ensure projects meet applicable carrier, program, and third-party requirements. Previous experience in restoration services or construction would be beneficial.

Requirements

Strong organization and time-management skills.
High attention to detail.
Ability to manage multiple projects simultaneously.
Strong written and verbal communication skills.
Ability to identify priorities and take independent action.
Critical-thinking and problem-solving skills.
Professional customer-service skills.
Accountability and follow-through.
Ability to recognize and escalate risk.
Understanding of restoration project workflows.
Ability to interpret carrier and TPA requirements.
Ability to work collaboratively with Project Managers and field teams.
Comfort working with multiple technology platforms, including DASH, WorkCenter/WC2, XactAnalysis, Xactimate, Contractor Connection, Digital Review, DocuSketch, QuickBooks, and/or applicable accounting workflow systems.

Nice To Haves

Previous construction experience, including scheduling, logistics, dispatch, job or project coordination, and customer support.
Background in restoration services or construction.

Responsibilities

Review newly assigned projects for accuracy and completeness, and confirm customer, property, insurance, claim, adjuster, referral, and program information is documented.
Set up projects in DASH and applicable third-party platforms, and identify the applicable project type and requirements, including Program/TPA, carrier-direct, commercial, and self-pay.
Confirm applicable CAT codes, referral information, job type, service line, classifications, initial compliance actions, and required documentation.
Coordinate with Intake and the assigned Project Manager to resolve missing or conflicting information.
Ensure customer contact and inspection scheduling are appropriately documented.
Maintain a complete, accurate, and professional administrative job file throughout the project lifecycle, including current notes, dates, statuses, contacts, and required documents.
Ensure project documentation accurately reflects field activity and confirm required photos, forms, authorizations, reports, estimates, sketches, drying documentation, invoices, and supporting documents are present.
Identify missing or incomplete documentation and follow up with the responsible team member.
Document significant communications with customers, adjusters, carriers, subcontractors, and internal teams.