Project Administrative Coordinator

SERVPRO of Denver Southeast•Aurora, CO

2h•$55,000 - $60,000

About The Position

The Project Administrative Coordinator (PAC) owns the administrative lifecycle of assigned restoration projects, from initial assignment through final billing and closeout. The role supports restoration projects involving water, mold, fire, and other property damage. Previous experience in restoration services or construction would be beneficial. The coordinator reviews and sets up projects, verifies customer, property, insurance, claim, adjuster, referral, and program information, and ensures projects are correctly established in DASH and applicable third-party platforms. The role maintains complete and accurate project files, tracks project activity and communications, confirms required documentation is present, and follows up on missing or incomplete information. The coordinator works with Intake, Project Managers, and field teams to resolve discrepancies and support compliance with carrier, TPA, and other project requirements.

Requirements

Strong organization and time-management skills.
High attention to detail.
Ability to manage multiple projects simultaneously.
Strong written and verbal communication skills.
Ability to identify priorities and independently take action.
Critical-thinking and problem-solving skills.
Professional customer-service skills.
Accountability and follow-through.
Ability to recognize and escalate risk.
Understanding of restoration project workflows.
Ability to interpret carrier and TPA requirements.
Ability to work collaboratively with Project Managers and field teams.
Comfort working across multiple technology platforms.

Nice To Haves

Previous construction experience, including scheduling, logistics, dispatch, job/project coordinating, and customer support.
Background in restoration services or construction.
Experience with DASH, WorkCenter / WC2, XactAnalysis, Xactimate, Contractor Connection, Digital Review, DocuSketch, QuickBooks, and/or applicable accounting workflow systems.

Responsibilities

Review newly assigned projects for accuracy and completeness.
Confirm customer, property, insurance, claim, adjuster, referral, and program information is properly documented.
Ensure projects are correctly established in DASH and applicable third-party platforms.
Identify applicable project categories and requirements, including program/TPA, carrier-direct, commercial, self-pay, CAT codes, referral information, job type, and service line.
Ensure initial compliance actions and required documentation are established.
Coordinate with Intake and the assigned Project Manager to resolve missing or conflicting information.
Confirm customer contact and inspection scheduling are appropriately documented.
Maintain current project notes, dates, statuses, contacts, and required documentation throughout the project lifecycle.
Ensure project documentation accurately reflects field activity.
Confirm required photos, forms, authorizations, reports, estimates, sketches, drying documentation, invoices, and supporting documents are present.
Identify missing or incomplete documentation and follow up with the responsible team member.
Document significant customer, adjuster, carrier, subcontractor, and internal communications.
Manage the administrative lifecycle of assigned restoration projects through final billing and closeout.