Programs Manager

Joni and Friends•Agoura Hills, CA

1d•$67,000 - $75,000•Hybrid

About The Position

Perform duties and responsibilities including, but not limited to: Program Design Lead the strategic development and refinement of program design including goals, objectives, and strategies that align with the overall vision and mission of the ministry Define program parameters and manage changes as strategies evolve, ensuring strong alignment with ministry objectives and the needs of US Ministries and International Ministries Evaluate and select external vendors and service providers, determining appropriate partnerships to support program development while ensuring cost effectiveness and quality Support and resource volunteers through clearly defined roles, training, digital tools, and field ready support to ensure an excellent experience for staff, volunteers, and program recipients across US and International programs Program Resource and Project Management Provide strategic direction to instructional designers, SMEs, translators, vendors, and contractors in the development of ministry program resources including guides, curricula, training and marketing materials. Oversee the development and collection of a comprehensive suite of program resources that equip staff, volunteers, donors, and program recipients across US Ministries and International Ministries Allocate resources to individual projects while monitoring spending and timelines Collaborate with vendors on product and resource development including specifications, standards, sampling, testing, and evaluation to ensure alignment with Joni and Friends requirements Training & Equipping Ministry Leaders Develop training strategies, learning frameworks and materials that meet the needs of programs across US Ministries and International Ministries Define learning objectives, select effective training methods, and produce materials for classroom, online, and experiential formats Partner with Marketing and IT to implement digital engagement strategies, manage updated online resources, and ensure tools are responsive to field needs Advocate for and manage adoption of essential systems such as CRM tools, event registration, point of sale tools, and training platforms, identifying emerging solutions that strengthen field execution Internal Communication Establish and manage internal communication channels to ensure clear, timely, and effective information sharing throughout program development and implementation Serve as a primary liaison with field teams, volunteers, and key stakeholders to understand needs, relay information, and ensure program expectations are met for both US Ministries and International Ministries In partnership with CID leadership, support program evaluation efforts and the development of a program monitoring culture, ensuring that deliverables meet quality standards and align with ministry goals Continuously monitor and improve program quality through feedback loops, evaluations, and assessment of knowledge or skill gaps within field teams Ministry Leadership Development & Guidance Hold regular one-on-one meetings to review projects, goals, expectations, and performance Support professional growth by identifying development opportunities and closing skill gaps Collaborate with staff to create meaningful and measurable goals Conduct performance evaluations and foster a positive and collaborative team culture Other duties and projects as assigned by supervisor to support department and organizational needs

Requirements

Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
Desire to serve in a growing and dynamic Christian service ministry
3-5 years of program, training, or operations experience required
Bachelor’s Degree or equivalent knowledge and experience
Experience developing programs, training resources, curriculum, or ministry program materials required
Excellent written and verbal communication skills with the ability to communicate clearly across diverse audiences including staff, volunteers, vendors, and ministry partners
Strong organizational and project management skills with attention to detail
Demonstrated ability to translate strategy into practical tools, training, and resources for field implementation

Nice To Haves

Experience managing vendors, contracts and external service providers preferred
Understanding of Christian ministry and specifically Joni and Friends is desirable

Responsibilities

Lead the strategic development and refinement of program design including goals, objectives, and strategies that align with the overall vision and mission of the ministry
Define program parameters and manage changes as strategies evolve, ensuring strong alignment with ministry objectives and the needs of US Ministries and International Ministries
Evaluate and select external vendors and service providers, determining appropriate partnerships to support program development while ensuring cost effectiveness and quality
Support and resource volunteers through clearly defined roles, training, digital tools, and field ready support to ensure an excellent experience for staff, volunteers, and program recipients across US and International programs
Provide strategic direction to instructional designers, SMEs, translators, vendors, and contractors in the development of ministry program resources including guides, curricula, training and marketing materials.
Oversee the development and collection of a comprehensive suite of program resources that equip staff, volunteers, donors, and program recipients across US Ministries and International Ministries
Allocate resources to individual projects while monitoring spending and timelines
Collaborate with vendors on product and resource development including specifications, standards, sampling, testing, and evaluation to ensure alignment with Joni and Friends requirements
Develop training strategies, learning frameworks and materials that meet the needs of programs across US Ministries and International Ministries
Define learning objectives, select effective training methods, and produce materials for classroom, online, and experiential formats
Partner with Marketing and IT to implement digital engagement strategies, manage updated online resources, and ensure tools are responsive to field needs
Advocate for and manage adoption of essential systems such as CRM tools, event registration, point of sale tools, and training platforms, identifying emerging solutions that strengthen field execution
Establish and manage internal communication channels to ensure clear, timely, and effective information sharing throughout program development and implementation
Serve as a primary liaison with field teams, volunteers, and key stakeholders to understand needs, relay information, and ensure program expectations are met for both US Ministries and International Ministries
In partnership with CID leadership, support program evaluation efforts and the development of a program monitoring culture, ensuring that deliverables meet quality standards and align with ministry goals
Continuously monitor and improve program quality through feedback loops, evaluations, and assessment of knowledge or skill gaps within field teams
Hold regular one-on-one meetings to review projects, goals, expectations, and performance
Support professional growth by identifying development opportunities and closing skill gaps
Collaborate with staff to create meaningful and measurable goals
Conduct performance evaluations and foster a positive and collaborative team culture
Other duties and projects as assigned by supervisor to support department and organizational needs