Programming Specialist (1003)

Lutheran Services Florida • Town "n" Country, FL

5d

About The Position

The Center Programming Specialist coordinates, assists with, and supports duties for all Children’s Board Family Resource Centers (CBFRCs). The role develops, coordinates, and delivers programming based on community needs and maintains knowledge of community resources and partners that can provide programming to families with school-age children. The position is located at one Center but may report to any Center requiring support. It works Monday through Saturday and requires evening flexibility to meet community programming needs.

The Specialist supports community and member needs assessments, public relations, family-support programming, monthly themed engagement events, staff training, volunteer coordination, data collection, recordkeeping, and Center operations. The role also supports service partners using Center facilities, community outreach, special events, contractual outcomes, and quality assurance requirements. The Specialist reports to the Programming Manager and must maintain confidentiality, follow agency policies, and demonstrate sensitivity to the cultural and socioeconomic characteristics and needs of the service population.

Requirements

• Bachelor’s degree in Social Work or a related field.
• Two years of experience providing support services and related programming to families; additional education and/or other experience may be used to meet this requirement.
• Ability to work Monday through Saturday and flexible hours, including some evenings.
• Ability to work cooperatively with a variety of people.
• Knowledge of office equipment and telephone skills.
• Excellent written and oral communication skills, including the ability to draft clear correspondence and reports.
• Good bookkeeping and budgetary skills.
• Proficient computer skills, including Microsoft Office and Excel.
• Sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
• Understanding of the Protective Factors framework and practice of Family Support Principles.
• Ability to maintain member confidentiality.
• Ability to adapt to irregular hours and bring a high level of energy and a positive attitude.

Nice To Haves

• Bilingual ability may be needed to review or translate verbal or written communications.

Responsibilities

• Develop and maintain knowledge of community resources to meet families’ needs.
• Support the Programming Manager with community and member needs assessments using surveys, interviews, and other methods.
• Assist the Programming Manager with public relations duties to strengthen community and partner relationships.
• Support the development and implementation of quality family-support programming that addresses a full range of family needs at all Centers.
• Support development and delivery of monthly Center Driven themed engagement events and programming with educational and social-emotional components.
• Facilitate and participate in programming at each Center regularly, including direct delivery of family-support programming.
• Support and train Center staff in delivering quality family-support programming.
• Document services, maintain records, complete reports, purchase supplies, and enter data into a database system.
• Coordinate volunteer recruitment, applications, and training needs; supervise volunteers as required.
• Assist the Programming Manager with special assignments and projects.
• Provide backup support for CBFRC data collection and entry to the CQI Specialist as needed.
• Participate in community outreach, education, and special events monthly.
• Assist with Center operations to ensure Centers meet or exceed quality assurance, fiscal, legal, and contract requirements.
• Coordinate and assist service partners or organizations using facilities to serve Center members.
• Maintain positive working relationships and facilitate communication with community partners.
• Perform daily operating procedures and provide Center coverage as needed.
• Prepare programming, meeting, and event fliers.
• Participate in Center events and support contractual outcomes.
• Attend mandatory training and perform other assigned duties.
• Maintain member and client confidentiality and adhere to agency policies and procedures.
• Serve as a liaison to community providers and submit required documents and reports accurately, completely, and on time.

Benefits

• Medical, dental, and vision coverage.
• 24/7 online access to doctors through telehealth.
• Employee Assistance Program (EAP).
• Employer-paid life insurance equal to one times salary.
• 13 paid holidays and one floating holiday.
• PTO starting at 16 working days per year; Head Start employees’ paid-time-off and holiday schedules may differ.
• 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.
• Growth opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level