Programming Specialist (1003)

Lutheran Services Florida • Tampa, FL

4d

About The Position

The Center Programming Specialist coordinates, assists with, and supports duties for all Children’s Board Family Resource Centers (CBFRCs). The role develops, coordinates, and delivers programming based on community needs and maintains knowledge of community resources and partners that can provide programming to families with school-age children. The position is located at one Center but may report to any Center needing support, and works Monday through Saturday with evening flexibility to meet community programming needs.

The Specialist supports the Programming Manager with community and member needs assessments, public relations, program development, and special projects. The role helps deliver family-support programming and monthly themed engagement events with educational and social-emotional components; facilitates programming at each Center; and supports and trains Center staff. Duties also include maintaining records and reports, entering data, purchasing supplies, coordinating volunteer recruitment and training, supporting CQI data collection and entry, participating in outreach and events, assisting with Center operations and quality requirements, coordinating facility service partners, preparing flyers, and providing Center coverage.

The position requires sensitivity to the cultural and socioeconomic characteristics and needs of the service population, understanding of the Protective Factors framework, practice of Family Support Principles, confidentiality of member information, and cross-training in daily operating procedures. Bilingual employees may be needed to review or translate verbal or written communications. The Specialist attends mandatory training and performs other assigned duties.

Requirements

• Bachelor’s degree in Social Work or a related field is required.
• Two years of experience providing support services and related programming to families; additional education and/or other experience may be used to meet this requirement.
• Ability to work cooperatively with a variety of people.
• Knowledge of office equipment.
• Telephone skills and excellent written and oral communication skills, including the ability to draft clear correspondence and reports.
• Good bookkeeping and budgetary skills.
• Proficient computer skills, including Microsoft Office and Excel.
• Ability to work flexible hours, including some evenings and Saturdays, and adapt to irregular hours.
• High energy and a positive attitude.
• Sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
• Ability to maintain confidentiality of client and member information.
• Ability to meet background screening requirements for employment in accordance with Florida law.

Nice To Haves

• Bilingual ability may be needed to review and/or translate verbal or written communications.

Responsibilities

• Develop and maintain knowledge of community resources that meet families’ needs.
• Support the Programming Manager with community and member needs assessments using surveys, interviews, and other methods.
• Assist the Programming Manager with public relations duties to strengthen community and partner relationships.
• Support development and implementation of quality family-support programming that meets a full range of family needs at all Centers.
• Support development and delivery of monthly Center-driven themed engagement events and programming with educational and social-emotional components.
• Facilitate and participate regularly in programming at each Center, including direct delivery of family-support programming.
• Support and train Center staff in delivering quality family-support programming.
• Document services, maintain records, complete reports, purchase supplies, and enter data into a database system.
• Coordinate volunteer recruitment, applications, and training needs; supervise volunteers as required.
• Assist the Programming Manager with special assignments and projects.
• Provide backup support for CBFRC data collection and entry to the CQI Specialist as needed.
• Participate in monthly community outreach, education, and special events.
• Assist with Center operations to ensure Centers meet or exceed quality assurance, fiscal, legal, and contract requirements.
• Coordinate and assist service partners or organizations using the facility to serve Center members.
• Maintain positive working relationships and facilitate communication with community partners.
• Perform daily operating procedures and provide Center coverage as needed.
• Prepare programming, meeting, and event flyers.
• Participate in Center events and support contractual outcomes.
• Maintain member confidentiality and attend mandatory trainings.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Telehealth with 24/7 online access to doctors.
• Employee Assistance Program (EAP).
• Employer-paid life insurance equal to one times salary.
• 13 paid holidays plus one floating holiday.
• Generous paid time off policy starting at 16 working days per year; Head Start employees’ paid time off and holiday schedule may differ.
• 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level