Programmer Analyst II - 531060

The University of Alabama • Tuscaloosa, AL

4d • Hybrid

About The Position

The Programmer Analyst II designs, develops, supports, and codes low- to moderate-complexity software systems that support the University’s administrative functions, under moderate supervision. Work may include departmental and moderately critical applications, process and web application development, workflow creation, and installing, customizing, supporting, and integrating vendor-supplied software systems. The role works with a team and collaborates with departments, colleges, and campus customers to support their needs, troubleshoot and resolve issues, and respond to questions and concerns in a timely manner.

This intermediate-level role is part of the IT Collaboration & Reporting team, which supports and develops reporting infrastructure and supports collaborative, ticketing, and scheduling tools for campus use. The team develops reporting solutions with Power BI, ARGOS, and Tableau; develops processes using Atlassian Cloud Suite; and supports vendor-supplied systems including Visix Signage Suites and AxisTV, Zoom, Microsoft Teams, and Titanium. The team also supports Microsoft Fabric, the University’s data warehouse solution. The position is expected to serve as both primary and secondary support for various applications and processes.

Requirements

• Master's degree; or bachelor's degree and two years of IT programming experience; or associate's degree and four years of IT experience, including two years of IT programming; or high school diploma or GED and six years of IT experience, including two years of IT programming.
• Ability to communicate effectively verbally and in writing with customer groups and users who have varying levels of technical ability and understanding.
• Ability to manage work tasks using Atlassian JIRA tickets and follow them through to completion.
• Effective time management and ability to work on multiple projects simultaneously.
• Ability to independently learn about, analyze, track, troubleshoot, and resolve issues.
• Ability to implement third-party departmental applications by analyzing installation and configuration documentation and successfully installing and supporting applications.
• Basic knowledge of managing Windows Server applications, including IIS management and configuration.
• Basic knowledge of Linux commands.

Nice To Haves

• Master's degree and one year of experience in relevant IT fields, such as software application development and maintenance, relational database management systems, computer programming, web development, or system administration.
• Experience supporting moderately complex systems and troubleshooting application issues.
• Experience working with customers and gathering and analyzing requirements.
• Understanding of relational databases.
• Experience writing and analyzing SQL queries and reports, preferably with Oracle, MS SQL, or MySQL.
• Experience analyzing table data structures and data patterns to gain insights.
• Experience with ETL tools and data management principles.
• Experience supporting or working with higher education and University of Alabama administrative applications and tools, such as Zoom, Atlassian Cloud Suite, Power BI, ARGOS, Tableau, and Crystal Reports.
• Experience with advanced BI analytics concepts, including OLAP, data warehousing, data lakes, scaling and performance tuning, and dashboard design.

Responsibilities

• Design, develop, support, and code low- to moderate-complexity software systems for University administrative functions.
• Develop processes and web applications and create workflows.
• Install, customize, support, and integrate vendor-supplied software systems.
• Collaborate with campus departments, colleges, customers, and team members to understand and support customer needs.
• Troubleshoot and resolve application and process issues, and respond to customer questions and concerns in a timely manner.
• Provide primary and secondary support for assigned applications and processes.
• Support and develop reporting infrastructure and campus collaborative, ticketing, and scheduling tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level