Programmer Analyst II
About The Position
Austin Telco Federal Credit Union is seeking a Programmer Analyst II with strong Python experience to develop and support critical technology systems, troubleshoot complex technical issues, and maintain reliable and efficient system performance. The role maintains and develops Symitar core banking systems and related applications, provides technical support, collaborates with vendors and internal teams, and helps ensure quality through code review and documentation. The position includes mentoring junior staff, required AML/BSA compliance training, and on-call support as necessary. Employees are expected to perform their duties in a manner consistent with the credit union’s values of Respect, Empathy, Service, Integrity, and Cooperation. The position is located at 11149 Research Blvd, Austin, Texas, 78759. The stated schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.; flexible hours, including nights, weekends, and off-hours, are also required as needed for month-end, quarter-end, and system processing.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent work experience.
- Three to five years of experience with software development.
- Strong proficiency in Python.
- Strong understanding of SDLC methodologies, including waterfall or agile.
- Strong organizational, analytical, written, and verbal communication skills.
- Ability to multitask, follow through, and meet aggressive deadlines.
- Ability and willingness to work nights, weekends, and off-hours as needed for month-end, quarter-end, and system processing, including with minimal supervision and a flexible schedule.
- Strong interpersonal skills and ability to work effectively on cross-functional teams.
- Good credit standing, verified prior to interview.
- Successful background check and drug screening upon offer.
Nice To Haves
- Working knowledge of SQL, C#, Java, or other programming languages.
- Proficiency in PowerOn and HTML/CSS3/JavaScript.
- Knowledge of operating systems.
- Knowledge of relational database management systems.
- Prior experience with credit union operations, including IT, Accounting, Member Services, Operations, Lending, Audit, Marketing, Fraud, Collections, or day-end/month-end/year-end processes.
- Experience supporting Symitar-related systems, automation tools, or teller capture systems.
- Experience collaborating with vendors on software implementation or troubleshooting.
Responsibilities
- Maintain, troubleshoot, and configure the Symitar system to ensure availability for members, end-users, and critical service providers.
- Develop, modify, and maintain Symitar core banking applications and utility programs, including SymXchange API, PowerOn, PowerFrame Docs/MicroApps, and OpCon.
- Identify system inefficiencies and implement improvements to optimize core performance and related services.
- Administer and support automation, optical, teller capture systems, SymConnect/SymXchange operations, and Symitar front- and back-end applications.
- Provide Tier 1 and Tier 2 support for Symitar and other critical applications through the help desk.
- Serve as an escalation point for complex application support needs.
- Identify problems and determine corrective actions, including developing custom programs when appropriate.
- Collaborate with vendors to implement new software, troubleshoot issues, and support organizational initiatives.
- Review code for quality assurance and ensure development aligns with SDLC methodologies, programming principles, and best practices.
- Maintain accurate technical and procedural documentation for supported systems and applications.
- Provide mentorship and training to junior-level staff.
- Work cross-functionally with internal teams to support system needs and project initiatives.
- Participate in required AML/BSA compliance training.
- Provide on-call support as necessary.
- Perform essential duties in a manner that consistently demonstrates Austin Telco’s mission and values.
Benefits
- Medical, dental, vision, disability, and life insurance.
- Optional coverage for critical illness, legal support, and more.
- Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
- 401(k) with company match and a pension plan.
- Volunteer opportunities and credit union-sponsored events.
- $2,500 sign-on bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
