Programmer Analyst II

Austin Telco Federal Credit Union • Austin, TX

12d • Onsite

About The Position

Austin Telco Federal Credit Union is hiring a Programmer Analyst II to develop and support critical technology systems, troubleshoot complex technical issues, and maintain reliable, efficient system performance. The role focuses on administration and development for the Symitar core banking system and related applications, including SymXchange API, PowerOn, PowerFrame Docs/MicroApps, and OpCon. The position also provides Tier 1 and Tier 2 application support, works with vendors and internal teams, ensures code quality and documentation, and provides mentorship to junior staff.

The position is based at 11149 Research Blvd, Austin, TX 78759. The regular schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.; flexible hours and work at night, on weekends, or outside regular hours are required as needed for month-end, quarter-end, system processing, and on-call support. Salary is $83,900–$102,400, with a $2,500 sign-on bonus. Employees are expected to perform their duties in a manner consistent with the credit union’s values of Respect, Empathy, Service, Integrity, and Cooperation. A good credit standing is verified before interview; a successful background check and drug screening are required upon offer.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent work experience.
• Three to five years of software development experience.
• Strong proficiency in Python.
• Strong understanding of SDLC methodologies, including waterfall or agile.
• Strong organizational, analytical, written, and verbal communication skills.
• Ability to multitask, follow through, and meet aggressive deadlines.
• Ability to work nights, weekends, and off-hours as needed for month-end, quarter-end, and system processing.
• Ability to work with minimal supervision during required nights, weekends, and off-hours.
• Strong interpersonal skills and ability to work effectively on cross-functional teams.
• Good credit standing, verified prior to interview.
• Successful background check and drug screening upon offer.

Nice To Haves

• Working knowledge of SQL, C#, Java, or other programming languages.
• Proficiency in PowerOn and HTML/CSS3/JavaScript.
• Knowledge of operating systems.
• Knowledge of relational database management systems.
• Prior experience with credit union operations, including IT, Accounting, Member Services, Operations, Lending, Audit, Marketing, Fraud, Collections, or day-end/month-end/year-end processes.
• Experience supporting Symitar-related systems, automation tools, or teller capture systems.
• Experience collaborating with vendors on software implementation or troubleshooting.

Responsibilities

• Maintain, troubleshoot, and configure the Symitar system to support availability for members, end users, and critical service providers.
• Develop, modify, and maintain Symitar core banking applications and utility programs, including SymXchange API, PowerOn, PowerFrame Docs/MicroApps, and OpCon.
• Identify system inefficiencies and implement improvements to optimize core performance and related services.
• Administer and support automation, optical, teller capture systems, SymConnect/SymXchange operations, and Symitar front- and back-end applications.
• Provide Tier 1 and Tier 2 support for Symitar and other critical applications through the help desk, and serve as an escalation point for complex application support needs.
• Identify problems and determine corrective actions, including developing custom programs when appropriate.
• Collaborate with vendors to implement software, troubleshoot issues, and support organizational initiatives.
• Review code for quality assurance and ensure development aligns with SDLC methodologies, programming principles, and best practices.
• Maintain accurate technical and procedural documentation for supported systems and applications.
• Provide mentorship and training to junior-level staff.
• Work cross-functionally with internal teams to support system needs and project initiatives.
• Participate in required AML/BSA compliance training.
• Provide on-call support as necessary.
• Work nights, weekends, and off-hours as needed, including for month-end and quarter-end processing, statements, reports, and updates.

Benefits

• Medical, dental, vision, disability, and life insurance, with optional coverage for critical illness, legal support, and more.
• Paid federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• 401(k) with company match and a pension plan.
• Volunteer opportunities and credit union-sponsored events.
• Supportive, mission-driven culture.
• $2,500 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level