Programmer Analyst II - 531060

The University of Alabama•Tuscaloosa, AL

5d•$62,800 - $81,700•Hybrid

About The Position

The Programmer Analyst II designs, develops, supports, and codes low- to moderate-complexity software systems that support the University’s administrative functions, working under moderate supervision. The role may involve departmental and moderately critical applications, developing processes and web applications, creating workflows, and installing, customizing, supporting, and integrating vendor-supplied software. The position works with a team and collaborates with departments, colleges, and campus customers to address their needs, troubleshoot and resolve issues, and respond to questions and concerns in a timely manner. This intermediate-level position is part of the IT Collaboration & Reporting team. The team primarily supports and develops reporting infrastructure and also supports collaborative, ticketing, and scheduling tools for campus use. Reporting solutions use tools such as Power BI, ARGOS, and Tableau; processes use Atlassian’s Cloud Suite; and supported vendor systems include Visix Signage Suites and AxisTV, Zoom, MS Teams, and Titanium. The team also supports Microsoft Fabric, the University of Alabama’s selected data warehouse solution. The position serves as both primary and secondary support for various applications and processes.

Requirements

Master’s degree; or bachelor’s degree and two years of IT programming experience; or associate’s degree and four years of IT experience, including two years of IT programming; or high school diploma or GED and six years of IT experience, including two years of IT programming.
Ability to communicate effectively verbally and in writing and work with customer groups and users with varying levels of technical ability.
Ability to manage work tasks using Atlassian JIRA tickets and follow them through to completion.
Effective time-management skills and ability to work on multiple projects simultaneously.
Troubleshooting skills, including independently learning about, analyzing, tracking, and resolving issues.
Ability to implement departmental third-party applications by analyzing installation and configuration documentation.
Basic knowledge of managing Windows Server applications, including IIS management and configuration.
Basic knowledge of Linux commands.

Nice To Haves

Master’s degree and one year of experience in relevant IT fields, such as software application development and maintenance, relational database management systems, computer programming, web development, or system administration.
Experience supporting moderately complex systems and troubleshooting application issues.
Experience working with customers and gathering and analyzing requirements.
Understanding of relational databases.
Experience writing and analyzing SQL queries and reports, preferably with Oracle, MS SQL, or MySQL.
Experience analyzing table data structures and data patterns to gain insights.
Experience with ETL tools and data management principles.
Experience supporting or working with higher education and University of Alabama administrative applications and tools, such as Zoom, Atlassian Cloud Suite, Power BI, ARGOS, Tableau, or Crystal Reports.
Experience with advanced BI analytic concepts, including OLAP, data warehousing, data lakes, scaling and performance tuning, and dashboard design.

Responsibilities

Design, develop, support, and code low- to moderate-complexity software systems for University administrative functions.
Develop processes and web applications and create workflows.
Install, customize, support, and integrate vendor-supplied software systems.
Collaborate with departments, colleges, campus customers, and the team to support customer needs.
Troubleshoot and resolve application and process issues and respond to questions and concerns in a timely manner.
Support and develop reporting infrastructure and support collaborative, ticketing, and scheduling tools.
Provide primary and secondary support for various applications and processes.