Program-Task Order Manager

Didlake, Inc. • Manassas, VA

6d

About The Position

Didlake, Inc. is a nonprofit rehabilitation services organization dedicated to creating opportunities that enrich the lives of people with disabilities. The Program-Task Order Manager plays a critical role in delivering federal government services and maintaining strong customer relationships. The position contributes to customer satisfaction, contract retention, revenue growth, and organizational success through contract execution, operational leadership, financial stewardship, and continuous improvement.

The role manages day-to-day execution of assigned federal contracts, IDIQ vehicles, and task orders, serving as the primary operational contact for government customers and stakeholders. It ensures requirements, milestones, deliverables, and performance objectives are met; coordinates startup and transition activities; and monitors performance, budgets, staffing, and resources. The manager leads program teams, coordinates subcontractors and teaming partners, manages risks and corrective actions, prepares reports and briefings, identifies process improvements, and supports proposals and contract growth initiatives.

Requirements

• Bachelor’s degree in Business Administration, Management, Engineering, Information Technology, or a related field.
• Minimum five years of experience managing federal government contracts, task orders, or complex programs, including IDIQ contracts and multiple simultaneous task orders.
• Experience managing customer relationships, contract performance, subcontractors, and teaming partners, with knowledge of federal contracting processes and government customer expectations.
• Experience supporting federal civilian or defense agencies and managing fixed-price, time-and-materials, and labor-hour task orders.
• Experience with government reporting systems and contract management tools.
• Knowledge of federal government contracting, IDIQ contract vehicles, task order management, contract administration, SOW/PWS requirements, and government customer relationships.
• Experience with program and project management, budgeting, financial analysis, risk management, quality assurance, performance measurement, reporting, dashboards, and process improvement.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Teams.
• Strong written, verbal, problem-solving, organizational, analytical, and executive presentation skills.
• Ability to manage multiple concurrent programs and competing priorities, lead cross-functional teams without direct authority, build effective relationships, make sound business decisions, and maintain attention to detail in a deadline-driven environment.

Nice To Haves

• PMP certification.

Responsibilities

• Manage day-to-day execution of assigned federal contracts, IDIQ vehicles, and task orders as the primary operational point of contact for government customers and stakeholders.
• Ensure contract requirements, milestones, deliverables, SOW/PWS/SOO requirements, and performance objectives are met through program plans, schedules, staffing plans, and performance tracking.
• Coordinate task order startup, transition activities, and ongoing operational execution.
• Build and maintain relationships with federal customers and stakeholders through meetings, status reviews, performance discussions, and timely responses.
• Monitor contract performance against requirements, SLAs, KPIs, and quality standards, ensuring accurate and timely deliverables, reports, invoices, and documentation.
• Coordinate with Contracts and Finance on compliance, audits, reviews, inspections, funding, invoicing, forecasting, and financial reporting.
• Monitor task order budgets, labor utilization, profitability, funding, burn rates, staffing levels, and resource requirements; identify financial risks and mitigation strategies.
• Align resources with contract requirements and customer expectations.
• Lead program teams and coordinate staffing, onboarding, training, and workforce planning.
• Partner with Human Resources and operational leaders to address staffing and employee performance needs and promote accountability, collaboration, and a customer-focused culture.
• Ensure employees have the tools, resources, and support needed to perform contract requirements.
• Identify, assess, and manage program risks, issues, and dependencies; develop mitigation and corrective action plans and escalate critical issues as needed.
• Lead problem-solving efforts involving internal teams, customers, and subcontractors.
• Coordinate subcontractor and teaming partner activities, monitoring performance, deliverables, compliance, communications, and issue resolution.
• Prepare program status reports, performance dashboards, executive briefings, and customer reports; maintain accurate documentation, schedules, action items, and performance records.
• Identify and implement opportunities to improve operational efficiency, service delivery, and customer satisfaction, applying program management best practices and lessons learned.
• Support proposal development, task order responses, and contract growth initiatives with Business Development and Capture teams.

Benefits

• Health coverage for the employee and family through Medical, Dental, and Vision plans
• Life Insurance/AD&D
• Disability Insurance
• Employee Assistance Program (EAP) for work and personal support
• 401(k) retirement plan with company match
• Paid time off and sick leave accruing upon hire
• Employee Development Program (EDP)
• Paid holidays
• Direct deposit
• Professional growth and leadership development opportunities
• Supportive and collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level