Program Support Specialist
About The Position
Provide excellent customer service to facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication, and organization. We support our employees with a robust benefits package, high-quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and career growth pathways. Ideal candidates bring a willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity—qualities that help individuals thrive and grow within our organization.
Requirements
- Prior experience in a behavioral health and/or medical office setting
- Minimum of one year of administrative experience in a professional office environment
- Advanced technical skills, including proficiency in Microsoft Office applications
- Minimum of two years of Excel experience, including data tracking, organization, and basic analysis
- Experience with data analysis, reporting, and interpreting information to support operational needs
- Ability to collect, organize, and compile information from multiple systems, programs, or departments and prepare clear and accurate reports
- Strong attention to detail with the ability to identify missing, inaccurate, incomplete, or inconsistent information
- Ability to provide technical support, troubleshooting, and assistance to staff
- Strong project management and organizational skills to support planning, coordination, follow-up, and timely completion of goals and assigned projects
- Working knowledge of electronic health record (EHR) systems
- Proven ability to work effectively and efficiently across multiple programs, departments, and competing priorities
- Strong communication and interpersonal skills with the ability to collaborate effectively with staff at various levels of the organization
- Demonstrated experience working effectively with culturally diverse populations
- Ability to work independently, prioritize responsibilities, meet deadlines, and maintain accuracy while managing multiple tasks
Nice To Haves
- Willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity
Responsibilities
- Respond to phone calls
- Receive and direct clients
- Data entry, retrieval and organization
- Coordinate workflows across programs
- Provide excellent customer service
- Facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services
- Address and resolve issues effectively
- Collect, organize, and compile information from multiple systems, programs, or departments
- Prepare clear and accurate reports
- Provide technical support, troubleshooting, and assistance to staff
- Support planning, coordination, follow-up, and timely completion of goals and assigned projects
Benefits
- Robust health insurance options
- 401k match
- 11 paid holidays (including floating holidays for times important to you)
- 3 weeks’ vacation upon hire plus separate paid sick time
- Supportive and fulfilling culture
- Equity and inclusion focused affinity and work groups
- Market driven and equitable salary practices
- Flexible scheduling
- Ongoing training opportunities
- Career growth pathways
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
