Program Support Specialist

Arbor Circle Corporation • Grand Rapids, MI

7d • Onsite

About The Position

Provide excellent customer service to facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication, and organization. We support our employees with a robust benefits package, high-quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and career growth pathways. Ideal candidates bring a willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity—qualities that help individuals thrive and grow within our organization.

Requirements

• Must reside in the State of Michigan
• Prior experience in a behavioral health and/or medical office setting
• Minimum of one year of administrative experience in a professional office environment
• Advanced technical skills, including proficiency in Microsoft Office applications
• Minimum of two years of Excel experience, including data tracking, organization, and basic analysis
• Experience with data analysis, reporting, and interpreting information to support operational needs
• Strong attention to detail with the ability to identify missing, inaccurate, incomplete, or inconsistent information
• Strong project management and organizational skills
• Working knowledge of electronic health record (EHR) systems
• Demonstrated experience working effectively with culturally diverse populations

Nice To Haves

• Willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity

Responsibilities

• Responding to phone calls
• Receiving and directing clients
• Data entry, retrieval and organization
• Coordinating workflows across programs
• Deliver high-quality customer service
• Use creative problem-solving skills to address and resolve issues effectively
• Collect, organize, and compile information from multiple systems, programs, or departments and prepare clear and accurate reports
• Provide technical support, troubleshooting, and assistance to staff
• Support planning, coordination, follow-up, and timely completion of goals and assigned projects
• Work effectively and efficiently across multiple programs, departments, and competing priorities
• Collaborate effectively with staff at various levels of the organization
• Work independently, prioritize responsibilities, meet deadlines, and maintain accuracy while managing multiple tasks

Benefits

• Robust health insurance options
• 401k match
• 11 paid holidays (including floating holidays for times important to you)
• 3 weeks’ vacation upon hire plus separate paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed