Program Support Specialist

BRIDGEWAY BEHAVIORAL HEALTH SERVICES•Union, NJ

20h•$0 - $45,000•Hybrid

About The Position

As a Program Support Specialist, you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive. Facilitates communication among the team members and people served often serving as the initial point of contact for persons served calling or visiting the office. As a member of the team, performs program support duties. Responsible for overseeing all housing vouchers associated with assigned team(s). Ensures all Medicaid billing forms and documentation are submitted to the Interim Managing Entity.

Requirements

High School Graduate or equivalent required.
Speak, read and write English.
Valid driver’s license required.
No more than one moving violation within the past 12 months.
Experience in a technical administrative position in which use of electronic data platforms, electronic data collection, data tracking, data base management, billing processing, and supply management were integral aspects of the position is strongly preferred.

Nice To Haves

Associates Degree or Graduate of Administrative Assistant/Business School Program preferred.
Spanish speaking preferred.

Responsibilities

Create and Maintain a friendly, wellness and recovery-oriented environment by using person-first language, respectful documentation, and person-centered approach when meeting and greeting persons served, family members and stakeholders who visit the office.
Create a welcoming, trauma-informed customer service environment in office.
Ensure compliance with internal/external policies, regulations, laws and high ethical standards.
Provide positive customer service through answering, screening and routing telephone calls including routine and crisis calls from people served.
Meet and greet persons served, family members and state stakeholders when they visit the office.
Provide admission information for program or warm handoffs to other Bridgeway programs for persons seeking Bridgeway services for self or family members.
Organize social events/donations run by the team.
Track and manage all required documentation required for CSS through spreadsheets, auditing to help team maintain compliance rate. Includes due dates of IRP’s, reviews, CRNA, Med Ed, Orientation etc. (daily).
Manage census reports, which includes discharges, enrollments, insurance and housing info. (weekly).
Track and report units of service (weekly).
Complete the Weekly Provider Report sent to state (weekly).
Run Failed Activity Reports (weekly).
Medicaid checks/report completed monthly and scanned-in (monthly).
Complete and enter quarterly QCMR (quarterly).
Assist in the collection of program data.
Coordinate and maintain BEDS database system and reconcile the DMHAS spreadsheet with the state.
Assist with documentation needed for DMHAS and any housing vouchers for the teams.
Manage housing transitions and transfers of vouchers – reporting that to state.
Maintenance and scanning of filing systems/charting system/Data base systems.
Ensure that the Hospital Logs for person served are updated in ECR.
Manage outcome report and enter team outcomes monthly.
Manage IME process – creating enrollment forms, mod forms, tracking process of submission and approvals from IME, entering prior authorization, entering IRP into Credible for the team to see in the field as well as scanning docs into Credible.
Enter all billing information in accordance with agency timeline to include use of Traverse PO System and Concur System/maintenance of receipts.
Enter all statistical data collection and prepares monthly & quarterly reports per with agency timeline.
Monitor and report documentation compliance.
Ensure that Medicaid billing documentation is submitted to the IME on time, follows thru with any billing errors to completion, communicates with billing office on approvals, and maintains data entry as needed.
NJMHAPPS billing monthly.
Monthly verification of insurance eligibility and reporting changes to billing supervisor/team leader.
Daily tracking and reporting of units of service, and billing through NJMHAPPS.
Inspection of all Agency vehicles (repairs/routine maintenance/inspections).
Conduct and document all required inspections and drills outlined in Health and Safety Policies (see policy 6004-A).
Management of charts in electronic health record.
Manage appointments and meetings for staff and maintains calendar as assigned.
Prepare and answer routine team correspondence.
Answer routine correspondence, draft responses to selected administrative correspondence.
Management of information and distributes to the other team members.
Maintain confidentiality of mental health program information, records, etc.
Maintain staff attendance records and coordinates staff requests for time off as assigned.
Manage program’s supply inventory, prepares vouchers for payment.
On a regular and continuous basis, exercise sound judgment and assume responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service.
Participate in assigned team meetings and in-service trainings.
Seek out monthly supervision with supervisor.