Service Specialist, Program Support

Scout Motors • St. Louis, MO

4d • $90,000 - $123,750 • Hybrid

About The Position

Scout Motors is reviving an iconic American vehicle brand, electrifying and digitizing it for a new generation. The brand emphasizes exploration, caretaking, and hard work, with a focus on respect for the past, communities, and customers. Scout Motors aims to create a company that stands for its people and customers, offering vehicles suitable for various uses. They are developing two powertrains: an all-electric option and the Harvester™ range extender. Scout Motors empowers its teams to innovate, seeking visionary, collaborative, and passionate individuals to join them in shaping the future of transportation and making history.

Requirements

• 5-7 years of experience in a retail automotive service environment, management experience is a plus.
• Strong understanding of project management methodologies, software, tools and techniques
• Strong proficiency with standard project management tools (PowerPoint, Excel, SharePoint, Jirra, Confluence, Figma).
• Proficiency using AI tools in a professional setting, with the ability to apply them meaningfully to tasks such as research, documentation, and operational efficiency.
• Experience with implementation or expert level user of software platforms such as CRM, DMS, TMS, etc.
• Excellent written and verbal communication skills, with the ability to translate complex operational concepts into clear, actionable documentation.
• Strong organizational skills and attention to detail.
• A builder’s mindset – comfortable with ambiguity, energized by early stage challenges, and motivated by the opportunity to create something new.
• Integrity, curiosity, resourcefulness, positive attitude, and a growth mindset.
• Comfortable with change and flexible in a fast-paced, high-growth environment.
• Collaborative approach to achieve ambitious goals.
• Valid driver's license required.
• Passport required.

Nice To Haves

• management experience is a plus

Responsibilities

• Building communication templates and protocols for Service Specialists (texts, emails, status updates)
• Own the design and continuous improvement of the end-to-end customer service journey.
• Develop comprehensive playbooks for Service Specialists, Service Technicians, and Service Assistants.
• Design and document daily job dispatch processes and end-to-end service workflows that maximize productivity, consistency, and customer experience.
• Lead development of the mobile service operating model, including logistics planning, service delivery standards, and operational readiness.
• Build hiring and training timelines that align with Scout’s growth roadmap, ensuring the right people are in the right place at each stage of scaling.
• Partner with cross-functional team members across key departments such as Aftersales, Digital, Training, HR, and more to align Retail Service Operations with Scout’s broader company objectives.
• Leverage AI tools and emerging technologies to accelerate and streamline workflow development, documentation, and operational analysis.
• Own service operations KPI development, performance reporting, and continuous improvement initiatives.
• Independently identify operational risks, process gaps, and scalability challenges while implementing solutions that improve service performance and customer experience.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed