Program Support Specialist- Middlesex County

Central Jersey Family Health Consortium Inc•North Brunswick, NJ

14d

About The Position

The Program Support Specialist (PSS) is a pivotal role in the Family Connects home visiting program. The PSS connects parents and caregivers of newborns to the program for enrollment, including families that have experienced infant loss. The role also includes entering data on the entire eligible birth population in the respective county and following up with families after their nurse visit to assess program satisfaction and the success of nurse referrals. The position coordinates nurse assignments and client scheduling, supports family recruitment and engagement, and maintains the client database. The PSS communicates with families and hospital birth center staff, conducts post-visit follow-up, and serves as a primary public contact for questions and rescheduling. The role requires participation in team meetings, planning meetings, in-service training, and other assigned duties.

Requirements

Bachelor’s degree in education or a health-related field.
Verbal and written fluency in English and Spanish.
Excellent verbal and data-entry skills with strong attention to detail.
Ability to work collaboratively in a team environment and independently to meet expected deadlines.
Experience working in a patient or client environment requiring sensitivity and cultural awareness, and/or providing services to underserved or high-need populations.
Excellent interpersonal skills and ability to communicate and interact effectively with diverse groups regardless of race, sex, age, or sexual orientation, including members of underserved communities.
Computer proficiency with Microsoft programs, including Windows, Outlook, Office 2007, Access, Excel, PowerPoint, Publisher, and Word.
Strong interpersonal and oral and written communication skills.
Valid driver’s license and ability to provide proof of ongoing automobile insurance coverage.
Ability to travel locally and statewide using a personal vehicle; travel is reimbursable.
Ability to occasionally lift up to twenty pounds of materials or equipment.

Nice To Haves

Knowledge and experience relating to nonprofit work, maternal and child health, and education.
Experience working in a healthcare delivery or social service organization and/or a community-interfacing role.

Responsibilities

Coordinate scheduling of all nurse assignments and manage the schedule and client database.
Assist with client recruiting as needed.
Establish contact with families and successfully engage, recruit, and schedule families for nurse home visits.
Build relationships with hospital birth center management and staff, including attending meetings, providing educational in-services, and troubleshooting recruitment problems as needed.
Schedule clients for nursing visits by phone or in-hospital visit, as appropriate.
Conduct post-visit connection phone calls with families, track services contacted and received, and provide re-referrals when necessary.
Confirm appointments via text messaging.
Act as the primary public contact to answer questions and reschedule home visits as needed.
Follow up with families in a timely manner.
Attend regular staff meetings, Family Connects planning meetings, in-service trainings, and other required meetings as an active member of the Family Connects team.
Complete other duties and tasks as assigned by the Family Connects Nurse Manager and program leadership.