Program Support for WCE Allied Health

Wayne Community College•Wayne Community College, NC

11d

About The Position

The position provides comprehensive office management, operational, and programmatic support for Workforce Continuing Education, with a specific focus on Allied Health. It serves as the primary administrative contact for students, faculty, adjunct instructors, and the public, supporting efficient daily operations, student success, and program effectiveness. The role manages department records, student and course data, and enrollment information in accordance with FERPA and institutional, state, clinical, and accrediting requirements. It supports enrollment and course administration, faculty and instructor needs, instructional and facility logistics, purchasing, and community outreach. The position reports duties assigned by the Director of Allied Health (WCE) or the Vice President for Workforce Continuing Education and Community Engagement. Wayne Community College is located in Goldsboro, North Carolina, and serves Wayne and adjoining counties. It is a member of the North Carolina Community Colleges System, an equal opportunity employer, and a tobacco-free campus.

Requirements

Bachelor’s degree in office administration, healthcare, or a related field.
Three to five years of progressively responsible experience in administrative office or program support.
Proficiency in Microsoft Office, including Word and Excel.
Proficiency with student information systems such as Colleague.
Strong critical-thinking and multitasking capabilities.
Ability to work effectively with diverse populations.
Unofficial transcripts from all degree-granting institutions must be attached to the application or submitted to Human Resources before interview consideration; degrees must be awarded by a regionally accredited institution recognized by the United States Department of Education.
Official transcripts for all coursework and degrees are required within 30 days of hire.
For degrees earned outside the United States, foreign degree evaluations must be attached in lieu of transcripts; Wayne Community College accepts evaluations only from The National Association of Credential Evaluation Services.
Submit an employment application and supporting materials, including copies of certifications, post-secondary transcripts, resume, and cover letter. Paper applications are not accepted.

Nice To Haves

Proficiency in both English and Spanish.

Responsibilities

Manage department records, student and course data, and enrollment information in accordance with FERPA and institutional, state, clinical, and accrediting requirements; conduct audits and maintain accurate records in Colleague and other institutional systems.
Respond to telephone, voicemail, and email inquiries from students, faculty, staff, and the public, providing information about course offerings, registration requirements, schedules, and program requirements.
Conduct information sessions, particularly for Allied Health tracks.
Process student registrations, movement forms, schedule changes, withdrawals, enrollment updates, Work-Based Learning (WBL) timesheets, and Fund Five (Continuing Education) enrollment.
Build classes and prepare roll books for grading as directed by program leadership.
Coordinate faculty and instructor support, including onboarding and instructional packets, faculty contracts through DocuSign and other electronic workflows, classroom access and instructional logistics for adjunct faculty, and course and instructor evaluations.
Submit Information Technology requests, Facilities Work Orders, and R25 room reservations; prepare and stock course materials and supplies for classroom and clinical instruction; and support day-to-day course operations.
Process purchasing requests, P-Card transactions, and supply orders in accordance with institutional procedures; reconcile transactions and maintain accurate financial documentation.
Participate in recruitment and community outreach activities.
Perform other related duties as assigned by the Director of Allied Health (WCE) or the Vice President for Workforce Continuing Education and Community Engagement.