Program Support Coordinator
About The Position
AdvanceCare Health Services, LLC is seeking a compassionate and dedicated Program Assistant to train for the position of Program Manager within our DDA Department. This role is essential for ensuring the well-being and independence of the individuals we serve by overseeing their care and maintaining compliance with state and agency requirements. This is a hybrid role, combining home office flexibility with travel for site visits, in office, and other responsibilities as required within the assigned area in Middle Tennessee. You will need to have a 27" or larger monitor, keyboard, and mouse to use with our company-issued laptop. You must have high-speed internet.
Requirements
- Must live within one hour of our Hermitage, TN office.
- Must have a 27" or larger monitor, keyboard, and mouse to use with our company-issued laptop.
- Must have high-speed internet.
- Strong interpersonal skills with the ability to work cooperatively and courteously with diverse groups.
- Organizational skills and the ability to manage multiple tasks and projects simultaneously.
- Self-motivated and able to work independently with minimal supervision.
- Ability to accept constructive feedback and adjust performance accordingly.
- Detail-oriented with strong analytical and documentation skills.
- Professionalism and a positive attitude in handling sensitive situations.
- Knowledge of Google and Microsoft Office Suite (Word, Excel, PowerPoint) and/or business management software.
- Flexibility to meet the demands of the role.
- Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner.
- Ability to document required information and implement specialized protocols and program presentations
- Ability to analyze documents and identify issues and improve productivity
- Ability to handle all situations with professionalism and a positive attitude and be able to effectively communicate with individuals at all levels of the organization.
- High school diploma or GED equivalent
- Satisfactory criminal background check.
- Flexibility to adapt and learn in a fast-paced environment.
- Comfortable with software and technology.
- Overall organized person.
Nice To Haves
- Caregiving and office experience preferred.
- Previous experience in healthcare or a corporate environment is a plus.
Responsibilities
- Provide Training including but not limited to pre-service and in-service training.
- Monitors and verifies required community visits, drills (fire/storm), and evacuation plans.
- Facilitates monthly PCSP/ISP reviews
- Cooperate with Incident/Reportable Event Investigations
- Develops and implements correction action plans “CAP”
- Completes weekly and monthly audits
- Completes monthly site visits
- Request documentation and complete client demographic entry into PHS upon admission
- Ensure 24-hour visits are completed per policy
- Ensures staffing plan is complete
- Ensures in-service plan is complete
- Enforces standard company policies and procedures and ensures staff are in compliance.
- Develop schedules for the new calendar year annually to include evacuation drills, medical appointments, reports, meetings, etc.
- Provides completed schedules to the Program Director as requested.
- Ensures that program books and client’s permanent files are developed and maintained according to policy/ procedure.
- Updates client emergency contact lists, client personal records, health care plans, and program staff contact lists.
- Performs other duties as assigned and needed.
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Paid Orientation
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
